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Everything posted by XOOM

  1. We'll cross that road when it's time that we have AI columns to work with. As I said in the Rat Chat, we are HUGE fans of AI columns for shipping as an example to simulate lend-lease/resupply / RDP efforts from USA to England. I think that would greatly promote naval warfare by having a real incentive.
  2. The system is working properly to update your billing method now, we fixed it this morning. Was a hoop with our processor that we had to jump through.
  3. It'll be Campaign 170 start in the morning as TMAN has indicated (9-10AM Pacific Time). Get your war face on and get ready for another great WWII Online Campaign!
  4. Offline Billing is no longer a thing. I just checked your account and you should be due for payment, but your account status is in an active state, which is very concerning for me. It should've went to Grace mode after no monies were collected on the 20th, your routine billing date.
  5. At the top of http://www.wwiionline.com I've added a video behind the text (in black and white) to show game footage and tell a bigger story, automatically about the game. I'll be monitoring website results carefully to see if we're seeing an increase in users signing up, and what sort of retention we'll be gaining in terms of using staying and watching it. My question is: what do you think?
  6. Good feedback, we'll see what we can do to smooth it out some.
  7. Roger I am aware of the mobile issue, working on a solution. Thanks for reporting it! Yeah I was hoping that theme would resonate a bit, thanks! Thanks for feedback!
  8. Veterans assisting new players is not a new task, but it is ever vital. Especially with the return of Free Play, we've seen a 40% climb in players online, only further illustrating the need to hand down that knowledge and have structured training sessions which produce future long-term members of WWII Online. There are many players who come through WWIIOnline.com and our Steam channel who have a lot of questions and need support. If you'd like to share your knowledge and help create and train others on really important curriculum, @pfmosquito is your guy and I highly encourage you to step forward and give these new players a shot at being a successful member of the WWII Online community. Your participation and sharing of wisdom is a vital component to this.
  9. Yeah that’s a pretty accurate statement. Sharing wisdom is going to be a key part of all this. I think it’s safe to say we’ve effectively given Free Players the ability to move troops and setup mobile spawns effectively. Since the topic is focused on towing guns, the only guns that free players have can be towed by this vehicles as well, so they do match up in terms of competency and usage needs.
  10. Welcome back @dre21
  11. I know so. Things are looking up, gotta keep pressing into it.
  12. More players online?
  13. Cheers, and absolutely - Salute / thank you to all of our veterans who are part of the WWII Online family.
  14. Everyone is interested in the new Bunkers reporting to the starting lines / most played areas of WWII Online. We've asked the production team to begin examining what it would take and prepare resources to swap out the bunkers in 10 of the most played and uniquely strategic towns. Given that these are pretty high-poly at this stage, I'd recommend we start with 1 AB smaller towns (like Schilde, for example). If you were to create your TOP 10 list of where these new bunkers would have maximum return on investment for player fun and creating memorable game moments, where would they be? Remember: Only 1AB towns as a starting point for this discussion! Also identify whether it's the pentagon bunker with the outer perimeter, or the regular bunker (no outer walls). Here's the regular city bunker (good for AB Walls) Here's the pentagon bunker (shouldn't have AB walls)
  15. There's a strong probability that this will go in all together on one patch, that will be our goal. As @OLDZEKE has rightly indicated, there may be some unforeseen issue preventing that, but it's our goal to achieve this in one swoop. Presently, we have a hotfix coming to correct a recent issue that crept up with the patch, as well as pushing rapidly for 64-bit refinement/deployment.
  16. We looked at the nearby bunkers in the area and we'll be positioning / moving items around to avoid camping and creating a situation where defenders will have a solid opportunity. We want Verdun to be a tough nut to crack, and we believe these changes will make that play environment quite challenging and memorable.
  17. We are almost ready as the guys have indicated to roll this out. I realize it is coming later than expected, even for us, and we are moving as quickly as we can to get this rolled out. No one is standing here to make excuses, we can only deal with the reality. Our current goal as mentioned is to haul ass and get this through to delivery. We're working on it as quickly as we can and we have not forgotten or created any intentional delay to stall this out. We're almost there.
  18. Okay just got done with our chat with the Production team, and we've come up with an official list that we've now put into motion. Thanks for your participation and feedback, we incorporated that and some additional ideas. I don't normally share this amount of detail before something is implemented, but it does make for great discussion and gives you some insight in-advance for what's coming. New placements for Bunkers (Starting progress) Dinant: Pentagon bunker (Westside) Update WAB AI Zones of fire Schilde: City Bunker (Cement) Grobbendonk: Pentagon Leuven: Pentagon Face bunker entry to the NW Namur NAB: Pentagon Bunker Remove walls and non-military buildings Maneuver fortifications to better defensive positions Add in ruins or other militaristic (non-start) buildings nearby Verdun EAB: Pentagon bunker Remove walls Adjust positions of infantry spawns to avoid camping Adjust AI positions for maximum bunker coverage Add spawnable depot at Notre Dame to maximize fighting/hilltop command We want that hilltop to have more climactic battles Add ruins on the mouth of the east forest, 45* angle facing NW for defensive positions and/or offensive positions This will add a different flavor in the area here Longwy: Swap both bunkers to the concrete bunkers Ramet: Pentagon, facing east. Tielt: Pentagon, south bunker Vlissingen, cement bunker
  19. Put your list together!
  20. We have now turned this into a ticket in our project management system, and soon it will be worked on and pushed for implementation. These are the last moments to get your say in, so contribute your list while you can!
  21. Just wanted to say thanks for being very understanding during a rather difficult month and a half. It was a bit tough with our billing system and I wanted to apologize for the inconveniences that may have caused. I'd also like to thank our team at CRS for responding in record time to a tremendously difficult circumstance that we had no control over, the guys rose up and handled it well. Particularly Gadget, Sniper62 and Pilotmc for direct technical billing implementation, Pittpete for providing excellent customer support, and the countless QA and Community / Marketing staff members who went above and beyond to communicate to our community members and assist them as best as they could've. As it stands now, we're back to accepting all types of cards, and now PayPal creates recurring agreements (first time ever). @SNIPER62 also made critical headway to automate the process of accounting for your billing time, automating a series of steps that were being manually simulated (like adding access, updating your next bill date, and giving you good feedback that important billing events have occurred). The good news is, as we're on this new system it will be 100% more sustainable as it's on an entirely new code base that is managed outside of CRS and Playnet, relieving our resources even more in terms of managing security, payments and overall upkeep to make sure things go smooth. That means more game development - WOOT! This is not the first time our team has faced adversity, nor will it be the last, but I am proud of how they all composed themselves and handled the situation as best they could have. I am also reminded of how blessed we are as a developer of how tremendous our game community is. You guys are truly outstanding - thanks all! Two final things to end on: Update your billing method - all subscribers. We need everyone to have confidence and update their billing method to use this new game server immediately to avoid losing game access. Update billing method: https://playnet.zendesk.com/hc/en-us/articles/213234338-How-do-I-update-my-billing-method-Updated-11-1-19 The old processor is no longer in use. Your old setup/cards will not be billed. If you do not update, you will lose access. Today, we released version 1.36.3 and is now available for you to play. 1.36.3 Readme Notes: https://www.wwiionline.com/game-news/production-notes/version-1-36-3-readme
  22. Do the full installer located at http://www.wwiionline.com/join
  23. There's only so much time left to have a pretty strong impact on things. Hope to see a few more contributions come through so we can get some servers and such prepared for Portland! Each little bit makes a big difference.
  24. After 18 years of routine business, our payment processor (Cybersource) decided to make our system obsolete without warning putting us into a terrible bind. Very bad business practice on their behalf and we were on the receiving end, along with several other companies. Needless to say, we are no longer doing business with them and had to implement a 6-month solution in 45 days. Fortunately, we're now recovering and we're improving the flow of things and stabilizing. Thanks for your patience and grace (everyone) throughout this process. What we need now is everyone to upgrade their billing method with the new system, immediately. The forums are not the best place for direct help with your account and subscription, for that, please submit a support ticket at http://support.wwiionline.com Thanks all,
  25. You will not be. Sorry for that too. All time paid for has been credited accordingly.