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Everything posted by XOOM

  1. Yup we got this fixed. Our developers are now working on making this process smoother for everyone. Here are the instructions: https://playnet.zendesk.com/hc/en-us/articles/213234338 Closing thread.
  2. That sounds like something my Mom said recently. Something about my work-life balance being off a bit . Must, keep, marching.
  3. Hey everyone, we've been working hard to roll out the new billing system/way to accept payments. We've got some kinks to work out, but we can start to accept cards again. Once you add your card in here, please let us know so we can configure you. This is a work in progress but it is enough for us to roll it out, smooth things over and get you rolling again. https://playnet.zendesk.com/hc/en-us/articles/213234338-How-do-I-update-my-billing-method- The only hitch is at this point (as of today, 10/25/19) is once you add in your card data you have to let us know so we can process it accordingly. This will become automated as it always has been, but this is what we have to work with as of this hour. I added a quick video to let you know how easy it is to store that card data now:
  4. Using multiple accounts is acceptable, abusing the system and using two or more accounts simultaneously on opposing sides, is completely unacceptable and quickly leads to a TOS violation/moderation.
  5. An actual demonstration of me working today on billing/customer support needs: Good to see you here @DOC , hope you're doing okay man
  6. Hey guys, we're trying to respond as quickly as we can. The #1 way to get it resolved is to submit a support ticket here: Submit a support request When you update your billing method it will transact and that will give us the green light to configure your account. Have confidence though, we are on the ball.
  7. I took care of your account already, should be good to go. All current requests are completed and up to date. Running tirelessly around reducing any downtime. Simultaneously working with the development team to provide an automated solution. Have confidence that we'll get you taken care of within 12 hours at this stage, it's actually much sooner than that, but I do need to step away on occasion managing the rest of the team's activities. Oh, and eat too .
  8. No, that's for internal use only. The "Name" field is typically how they are named, but that data is within the game client itself. This is a print out from the toolset that @OHM uses to manage equipment in the game.
  9. The goal of this is to provide more equipment into the hands of the player base more routinely and sooner than what has occurred since we rolled out the revised TOEs preparing for Hybrid Supply. This was able to be achieved without compromising that work, the balancing mechanism(s) we put in place, or the corrected timeline roll-outs. Essentially instead of half-tiers, we're returning to full tiers (years) of the war (1940, 1941, etc, compared to 1940-1, 1940-2). I'd like to thank @OHM for his transparency and willingness to provide you a briefing as the Game Manager. This was done to not only prepare you for the upcoming changes, but to act in good faith.
  10. Checked in with @OHM about this, likely a network hiccup (it happens). Game server seems to be running okay, I checked in with players online and there were no abnormal reports when asked globally. Thanks for reporting.
  11. There was another thread that allowed for a period of time of this sort of discussion to take place and was given ample opportunity to implement feedback there. I'm going to close this one now, and any other subsequent ones that par-lay that discussion. If you really want me to read something, my e-mail or forum PM is open for you. Send it there, where it counts.
  12. Prepare your top 10 list for me Appreciate your feedback but I am looking for a top 10 list. Need something less generic.
  13. As I mentioned a couple days ago, today I’d be closing the thread to review what feedback you found to be most valuable for us to take in. Thank you for your contributions everyone. I’ll be spending some time personally to comb over this stuff and figure out what we can do to make things a bit improved. In the interim, I would ask for you to have some faith that WWII Online development continues, we understand player numbers need to go up, and we have some changes coming to this next campaign (announced soon) to get you access to more equipment and remove an item currently impacting game play. I’ll get back to you soon with a more thorough write up after I’ve been able to absorb this feedback.
  14. Good start so far, thanks, guys! This is one of those things that you get to directly have a say on as players relating to development! Make sure to chime in as we're still hoping for additional players to comment and provide your recommendations.
  15. On Monday, I'll be closing this thread. Please use the time wisely, add in your feedback that you most want CRS and I to see. From there, we'll work on solutions internally and return to the forums to regular business. Thanks everyone.
  16. Can you please expand on this, maybe with some data and some recommendations?
  17. In an effort to help encourage the discussion in a direction that helps provide some more supplemental insights for my active thought processes and ideas... I'd like to request your feedback on this: The game needs more players. We are a massively multiplayer online game. We have the capability of holding up to 5,000 concurrent users. What can we do to get more players to join WWII Online, and then stay / keep on playing? How can we achieve that and balance the expectation(s) of avoiding perpetual free play with no monetary contribution, but still making it reasonable enough for people to opt-in to a plan should they choose? Price does matter, but it's not the only singular thing, and there's no way without serious volume we could seriously consider going to $4.99/mo. It's far too risky. But again I do understand the "paywall" being a non-starter for players who are not yet interested (that also includes things like graphics, some performance expectations not being met, etc). Everything else aside in terms of development and production (though both are very valuable - and we will continue, of course), if the only thing that occurred was more players joining, playing and staying, the entire state and health of the game would improve. And it doesn't take another Steam release necessarily to achieve that.
  18. Thank you, everyone, for providing your feedback. For the duration of this forum thread, I have been watching carefully and trying to maintain an observation-only position to allow for genuine, unfiltered feedback to come forth. I am certainly listening and thinking about each of your points. The only line I will draw is the Terms of Service and/or stepping into the doom and gloom "the end is near" rhetoric. Please feel free to continue as long as the discussion stays within reason.
  19. Appreciate that. I apologize that this happened in the first place, we had no warning . But we're working on that solution as quickly as we can.
  20. Server was brought back online quickly and it was due to the MMHOST crashing, which occurs after awhile without a reset. Probably memory related, so we restarted the cluster and refreshed everything. Locking post.
  21. No Choad, it's not because of chargebacks. It's because our legacy billing system has become too archaic for them to support. We have had it on our list for sometime to transition from this, however they provided us zero notice, we actually had to call them in the middle of renewing our API key to find this out, and they basically said, "Yup, can't help you." After 20 years of doing business with them, it's the biggest slap in the face you could possibly imagine. So, CRS is having to do a 6 month project in a 2 month time window. Very difficult. That's why the PayPal thing is happening currently, and it's really important that people step up and make their payments instead of saying "I'll wait" because we're already dealing with enough pain from this uncontrollable event.
  22. It wasn't in our system at any point, it was in Cybersource (Wells Fargo's) just to be clear which is highly secure. And when our cards can be accepted again (hoping very soon!) then it will be in another merchant's system. At no time does CRS / Playnet retain that data.
  23. Yes, you will need to wait until your billing date for that to go through. Which means you cannot pay for it in advance to avoid your billing date getting messed up.
  24. Today we're happy to report that "Csm308" became this critical campaign's FIRST Field Marshall, contributing $3,000.00 to the WWII Online 2019 funding campaign, providing a much needed boost! We have also had contributions in the last 24 hours from: John Bailey, James Watson, Augern, Paul Carter and Wesley Kamerer. With that, everyone who has assisted so far has made it possible for us to reach 10% funding in short order - thank you so much everyone! Your efforts are single handedly ensuring that WWII Online has a brighter future, with a better set of servers, bandwidth and long-term sustainability. Let's keep the drive pressing forward to achieve these big objectives for our future! http://www.wwiionline.com/fund
  25. Having customers having to do anything other than simply download, and press next --> next --> complete, is something we try to avoid at all costs. Substantial work was done on patches that required this. I'll say it again, it's not the first, second or third desired option, it's only done if absolutely necessary. I understand your point @ch0ad, believe me, we deal with the fall out for customers who either do not read or do not initially understand what to do. But the installer was pretty much rebuilt along with the directories and that's pretty significant, and was done for good purposes. Thanks to everyone for your grace on this.