XOOM

CORNERED RAT
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Everything posted by XOOM

  1. @bluelad You should be able to access game now, though we put a band-aid on your account until we can figure it all out. Still in progress here, let me know if you can get in (you should be able to).
  2. until
    Next Live Server Event Operation " SILENT INFERNO" is our next live server event is scheduled for Sunday, August 4, 2019 and will start at 12:00 PM server time. This event is another one of our series of High Command led live server events. These events have brought in large numbers of players and some very big combined arms battles. Gather your squaddies and rally up for an afternoon of intense battles! Forum discussion here: Time zone breakdown: 12:00PM Server (GMT -6) 10AM Pacific 1PM Eastern 6PM England (GMT)
  3. Unintended side effect of cleaning some stuff up. We are working on that right now, this was hidden until those corrections. Sorry man, hang in there!
  4. Hey guys, this looks like an unfortunate side affect with our changes announced yesterday that was hidden before we started to make some fixes. We are working right now to try and resolve this for Career Based subscribers and apologize for the temporary outage, shouldn't last long, and it's something we are going to get resolved asap. Thanks for your patience!
  5. It seems we're having a hard time with coming to some reasonable understanding of what we want to do. We made a series of changes to promote the improved possibility of mobile spawns being placed, through that we've seen more mobile spawn placements occur and more play options without downtime reduced. Why are we interested in reverting the changes that has produced this sort of result?
  6. Builders are still available. If you need a hand, submit a ticket here: https://playnet.zendesk.com/hc/en-us/requests/new
  7. Starter recently received a little bit of a boost to make it more viable. It's going to remain as-is. We're doing okay in terms of the ship, but it's a necessary set of decisions to avoid it listing. Please read my announcement here: https://www.wwiionline.com/support-bulletins/accounts-billing/all-in-on-free-trial-subscriptions
  8. If you go to premium, you stay premium. Been this way since we've added any new subscription type.
  9. Thank you for writing this all out. I think it's a pretty balanced and fair position to take. I don't think closing the door and walking away is going to solve the concurrent player numbers. You are well within reason to do as you decide, my job is to keep the game running so that when you are ready to come back it'll be here for you to play again. All of the experiences that you have had has been made possible due to subscribers shouldering the financial burden to keep WWII Online and CRS operational. It will continue to be made possible by those guys who are currently subscribers, and those who are realizing that subscribing for $4.99/mo is going to give them a lot more content to play with and provide resources towards a cause that they believe in and find value in. In case you did not know, WWII Online is 100% community funded. Without you, we are done. So instead of closing the door, consider that you can be part of the solution, and that each individual effort and decision you make has a greater or equal effect.
  10. Premium guys stay premium because we need to build our subscriber base (foundation) before we can risk losing premium guys. That is the business decision as to why we don't allow downgrading.
  11. "Years" ago the settings for what 3 AO's were different. We made 3 AO's more easily achieved if the underpopulated side had enough personnel online. We right dab in the middle of our slow season and will be coming out of it shortly (September-October'ish). Removing FPA now is all about setting up the better season for success.
  12. Our decision to remove free play as a new option is not a catalyst to change what has been. We originally called it the basic account, then modified it to a starter later on after trying some different things. I am not as concerned because we are not removing a free option entirely. The new flow of incoming customers shouldn't be impacted by this, because their timeline will go from 2 weeks to 4 weeks. Perpetuity is indeed a valid position to be concerned about, but that's a decision non-paying customers need to make. We do not have an appropriate way to monetize free players (like serving advertisements), so we have to get back to reality with what we can and should be doing. Not everyone of our staff members are experts at providing commentary. Some just answer in their spare time when they can, and in some cases, should probably provide some more meaningful feedback when they have the appropriate time to answer a genuine question. I can understand how that may come off wrong and it's important to remember, not everyone is a customer service specialist. What is uniquely important is that the people who are responsible for doing the development of the game are actually here integrated as part of the communication platform and sharing feedback with you / answering your questions. That remains a very rare find in any online industry, particularly gaming / software services. You are right, WWII Online's plans are more than Netflix's $7.99/mo. That is how Netflix has valued its company and it has enough volume to allow for that. Netflix has also gone all-in on the subscription model, as has other companies, for example: Netflix 30 day free trial (card required) $7.99/mo for service No perpetual free services HBO Now 7 day free trial (card required) $14.99/mo for service No perpetual free services Apple Music 90 day free trial (card required) $9.99/mo for service No perpetual free services YouTube Red 30 day free trial $11.99/mo for service Monetization by ad bombardment So the sooner we realize what we are and stick true to that, the better we are going to be for managing everyone's expectations and get rid of confusing, hard to manage plans. Our experiment failed, that's the bottom line, and there's no easy way to sugar coat that or discuss it in a sensitive manner. Corrective action is necessary and that is the position CRS is taking after careful consideration and 7 years of doing the very best we could with what we had to work with. I am spending some extra time here to explain because I believe it's important for you to know the lead up and the effort. I agree by the way that respect goes both way, we need to hone in on that and contribute to respecting each other and cultivating the very best community we can. Coming together under the banner and cause of WWII Online's success and passionate belief in its potential should be a dominating force, not the loud anti-everything voices. That's a responsibility the community should take a bit more of to protect the core of our community as CRS can only do so much without being called out as too heavy handed btw.
  13. Yup that was me, xoomxoom. Great! We can arrange a Bronze Builder account for you, which is a 1 year subscription + you get some goodies from it. It will cost $215.99, and I have to manually add it to your account.
  14. @rote4 Should be fixed now, my apologies - this one is on me. Please check it again and let us know it's good to go. Thanks for reporting it and being patient.
  15. The time it would take to implement that outweighs the advantage for them. This is the point I keep coming at in my thinking, free players are not experiencing a very "great" WWIIOL experience because we've had to retain the value in our subscriptions, and therefore we have to find ways to limit their experience. This is counter productive and not very helpful. It also makes managing their expectations, when everyone else is pulling their weight and paying subscriptions, borderline impossible, as we have found over all of these efforts and attempts.
  16. @delems It’s not working. We have tried since 2012 to get this to work. As we are doing internally, it’s time to get brutally honest about how this has all played out. And don’t say CRS hasn’t done enough or hasn’t exhausted every possible thing we could within our means. We have, and it’s time to refactor and add appropriate value to what we are doing.
  17. For $4.99/mo you actually get quite a bit more than just a Rifle in-game, I actually made some adjustments to further enhance this subscription about a month ago. I immensely appreciate your willingness to step up, even more than you’ve already demonstrated to further help a veteran out. We at CRS have tried, and tried, within the resources and technical means we can to deliver alternatives that are affordable and reasonable. This is all about the recognition that we are a subscription based game and we have survived 18+ years of continuous operations because of this decision, unparalleled game play, and outstanding community. You @GrAnit are representative of the best of our community, as you’ve already done so much and are willing to do more in an effort to help others. Don’t you think that more people should help contribute to the total weight of keeping things operational? In the near future, Free Play will be phased out, as we will be offering new players signing up only a 30 day upfront trial giving all access to infantry, with no perpetuity plan to support logging in. We have to get back to basics and be honest with who we are and help better manage the expectations of people coming through the door, and who are already here, about what is absolutely going to keep WWIIOL running healthy. We are willing to work with folks for one-off contributions to reactivate other users accounts, yes we can do that. We are very much willing to provide promotional periods to kick numbers upwards and promote recent works. Free Play was introduced under my leadership and strategy in September 2012. We tried, I tried, there’s no saying we didn’t. It doesn’t work and it’s time get really honest about that and make decisions that honestly create the right mindset and set of expectations that we can deliver on. Those users who will be transitioning from Free Play over to a subscription, will receive so much more and be much happier with the available content there is to work with. We now have a step up ladder of subscriptions here organically that is very reasonable. Step 1: 30 day free trial (all infantry access) Step 2: Starter Subscription: $4.99/mo Step 3: All Infantry of All Air Force: $9.99/mo Step 4: All Ground Forces (Army Persona): $12.99/mo Step 5: Premium Subscription: $14.99-$17.99/mo We’ve never had this line up before, and each one of them contribute monthly to our increased potential to succeed. Thanks for doing that.
  18. We currently do not have an effective way of translating Free to Play into a monetization path. Serious considerations about the future of Free to Play are on my mind and I am considering going back to strictly a 2 week trial and shutting down perpetual free play. If we were able to provide some form of in-game advertisement, that would at least justify it or be the next best move to make. However for our desktop application game and considering what sort of negative impact that may have on the users experience, to date it has been a non-starter. WWII Online is designed as it was from inception to be a subscription based game, our best exploratory efforts to attempts to appeal to the markets transition has not proved to be fruitful, and it is doubly disheartening to see a large number of those veterans using free play in protest.
  19. Thank you, and I hope more will join you. What ever our disagreements, what ever our hopes and intentions, there is only one WWII Online, one WWIIOL community, and one CRS. We must stick together.
  20. This is spot on and greatly appreciated. We could, and are willing to do, so much more if we can simply purchase the time of our developers and get them here and dedicated on a full time basis. That is our desire. I hope that the community as a whole recognizes just how special it is, what we have here, WWII Online, and despite those grumblings and things that come up, remain steadfast in their support morally and with their subscription. Those two things make the total difference and can not only help us go onwards into the future, but actually do real development that has a good return for all.
  21. Whoa - SWEEEEEET!
  22. This is awesome LOL
  23. What was the first thought that you had when looking at WWII Online that made you want to jump-in and go for it? We all have a story that helps explain how we became quickly addicted to a game that really embodies more than just a game, but a gaming community of mature people from around the world. I’ve been reflecting lately on what were those first impressions I had when I saw the big yellow game box that caught my attention sitting on the shelf at Electronic Boutique (EB Games) back in 2002. I remember going to EB Games often, every single time we’d go there when we went to the biggest mall around as it was a great pass time for my brother and I, as Mom went around doing her thing. We were big into console games, but I was looking for a replacement to the good’ole N64 and I really enjoyed some PC titles like “Duke Nukem” and “Age of Empires.” I was the kid who in the morning before school would turn on the History channel (back when it was good and actually taught you stuff about History, not Pawn Stars, American Pickers, etc) and my favorite thing to watch was WWII related stuff. I enjoyed it so much in fact, I got a WWII picture book (a WWII encyclopedia if you will) and would take that to school and nerd-out with a couple of friends learning about it. History was always my favorite subject, aced it every time. My brother in fact pointed the game box to me, and I quickly moved over to check it out. I remember opening up the jewel box and the first thing I saw was a group of German soldiers standing there in a gated army base in formation, with a commander in the front. This was a defining picture for me because I have always enjoyed leadership and in other games I played (or sports) I naturally gravitated into that role and thoroughly had a good time with it. The picture illustrated to me instantly that this game was about teamwork and working together, and wasn’t your average game. As I looked around at the other pictures, I started to recognize a couple of the vehicles and weapons being used. I flipped it around to the back where I saw a British soldier looking like a bad ass holding a Lee-Enfield, with all of the countries being represented and it continued to bring in my interest. Admittedly at that time I did not fully understand what all of the details of the game meant on the box, that took some time playing to fully comprehend just how powerful of a game World War II Online actually was. The first time I had spawned in to the game world, I was alone, without a lot of direction, no voice communications (Roger Wilco, almost TS2 at the time I think) and didn’t really comprehend what was happening around me. I was a Rifleman spawned in at the Andenne - Namur Forward Base, and hopped on a Panzer II C, not really sure where to go. The guy who was driving me was “Daveezee” who was the Commanding Officer of “EzCo.” Eventually he got me into the Squad and on voice comms. That was when things started to make a lot more sense to me. He didn’t judge my lack of knowledge, claim I was a spy, and was very patient in teaching me how things were actually working. I recall the first time I had multi crewed was with another squad mate (Sockeye) in a Stuka. Equally, Sockeye was patient and excited to share the game with me. EzCo was a Kriegsmarine (German Navy) based squad, and naturally we focused on missions relating to naval warfare. EzCo was considered a Special Operations Detachment, who was assigned to the German High Command > Kriegsmarine > Marine Infanterie Abteilung II. Our commander at the time was Fmfhmcs, and we worked closely with Flotille Heinrich who was responsible for operating the FMB’s (the only naval craft in game at that time) that would ferry us around. These were the days before mobile spawns and many of the tools that we have today in WWII Online. I gravitated towards High Command and became a Naval Officer, Flotille Heinrich XXO, and they gave me a Rear Admiral commission. That was a big deal and I took that responsibility very seriously. Here I am, at the time 14 years old, with all of these adults actually helping to develop me into a more mature player, who were graceful and willing to work with me, at no cost or return on investment on their part. They were clear examples of a time of enthusiasm, and while the game was riddled with bugs and shortcomings, the tone and atmosphere of the community was not to attack the developers, it was rather to work with what they had and share all of the good things that this game only does. While there has been much history sense all of that, and now I have effectively been a member of CRS (which I never thought would’ve happened in my wildest dreams, let alone be the guy leading the team) for longer than I was a player [ Player from 2002-2010, Rat from 2010-Present ]. I’m sharing my story here because it’s something I try to remind myself of the passion that drove me to this point, and the difference in the culture that I have seen occur over the years. Our culture as a community is within our hands and grasp to determine, it is a combination of individual actions that creates either an atmosphere which embraces newcomers with enthusiasm and a service to others type mentality, or not. It is our own personal decisions that sets the tone of what kind of a gaming community we are, whether that is through our communications or actions, publicly or privately. I’d wager to ask, what sort of community member are you? Does it differ from when you first started? Do you still hold the enthusiasm you had when you first picked up that WWII Online box, or joined the game for the first time? 18 years of WWII Online has happened because we all came together, and must continue to come together at present to ensure it’s longevity. I have said that our WWII Online community really is, second to none, I firmly believe that in my experience. I, like many of you, have dedicated a great deal of my play-time and now many years and hours of my life to working on it and ensuring its continuation. Many of you have kept your subscriptions active even when you weren’t playing because you cared that much. Many of you have stepped up to support the game financially during our calls to action, and many of you have supported fellow community members in their greatest hour of need to literally change their life circumstances for the better. Second to none sounds pretty fair to me. I implore all of you to continue to find the greatness in yourselves and our outstanding game / community. Create an atmosphere which embraces new people and be an inclusive leader when required. Focus on the fact that there is only one World War II Online, and all of the amazing gaming moments you’ve had are because of it. Choose to lend a hand for new players, and choose not to attack the people at CRS who are mostly volunteering now because they care about the game just as much as you do to apply their professional experience and personal free time to bettering it. All of us at CRS are humbled by and appreciate this opportunity more than this text can properly convey. Every day I witness first hand a series of communications and actions taken by my team that shows their maximum commitment to the cause. These guys are learning, getting more efficient, and maturing as game developers. But at the heart of it all, you’ll find an avid WWII Online enthusiast, loyal to all of you, maintaining the integrity of the game’s design and pushing new doors open that were once thought closed. Please, don’t lose sight of what we have or what we can do as a team when we work together, provide grace and understanding, and support one another. Thanks for reading.
  24. Wait. what?