XOOM

CORNERED RAT
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Posts posted by XOOM


  1. 2 hours ago, GrAnit said:

    Population is way down lately.  Nothing everyone doesn’t know.  I was going to ask @XOOM what are the mid- to long- term plans to significantly increase population?  That’s the crux of the matter.

    We are working on those things. Since my announcement as I mentioned we're seeing some new positive trends subscriber wise. I do not see a drop off in new customers signing up, nor should we expect to. We have implemented a very reasonable step-up ladder for subscriptions and are currently in-process for resetting the tone that we're a game service.

    We have events planned and will continue to do that to help stimulate growth and excitement. We'll probably look to do more of them just with a shorter timeline (not weeks, but rather weekends, more frequently, with specific focus and gear availability). We are also working with our CinC's to get HC moving in a direction that fosters more community development and creation of side based operations and squad unity. These are core to the value of WWIIOL and overtime through the brigade system, it eroded quality field leadership and that art of how to do this has been a bit lost - it seems. One great example of successfully getting squads together by a community member is actually @csm308 when he put together the Axis squad alliance. That was good stuff and really should come back, for both sides.

    We're going to need the WWII Online community's help with this too, that is encouraging our friends to come back to WWII Online and stick with the game / be apart of the solution. CRS is continuing to develop the game and we're now placing greater emphasis on bug resolution than we have in recent time.

    There's no golden bullet here, it's a series of important events, decisions and actions taken by us all that are going to make the difference.

    Our commitment remains ever high at CRS. This year for me personally will also see an increase in free time to dedicated to WWIIOL activities as my Son (xoomjr) is starting his first year of school - crazy to think. 


  2. 9 hours ago, bmw said:

    I havent had much time at all to play...maybe a few sorties the last two maps or so.  If there was an option to drop down to the starter sub from the premium I would do it until I had time to play.....but from I gather you cant do that so I may just pause my sub for the time being.  When I have popped in not much is happening.  seems the population is stagnant.  Still mulling it over.  Some $$ is better than no money but I guess thats not an option.

    Hang in there Bmw, we're going to see some population growth here over the next couple of months as we pull out of a "slower" season and we have some events in planning (one coming this Sunday) to help stimulate concurrent user population in the interim.

    I have gone into detail about why certain things are happening and it's all intended for the best health of the game. Now is not the time to get too worried or to bail, it is the time to come together. We're already starting to see some positive trends with new activations and reactivations underway. 

    -------------

    There is a growing concern that perpetual free play is the end of new lifeblood coming to the game. I can't be anymore clear to say, that is not the case. Our 30 day trial and continuous stream of new folks coming into the game are going to remain, untouched, in terms of flow and consistency. The difference is, as we are intentionally maneuvering to do... is to say this will reach a point where you (the new consumer) is going to have to make a decision to back WWII Online up, or you won't have access.

    Just as it is with other services that I outlined in my primary article, perpetual free access for subscription based services (like ours) is very abnormal of a thing. It is imperative to change out the optics from WWII Online being just another game and needing to conform to all this micro-transaction stuff, and recognizing that we are a software/game as a service model.


  3. 8 hours ago, nc0gnet0 said:

    Windows guy, although I have never tried running two instances of the game at once. I just know I cannot alt-tab to say IE. Want to make sure it works before I commit to additional $$

    Go here and read some options, avoid downloading any abnormal programs to review your hardware (I got an ad for this on that site, which isn't good, but the information seems reasonable).

    https://windowsreport.com/alt-tab-not-working-windows-8/


  4. 12 hours ago, Kilemall said:

    I would hope we would NOT do the squad-only one, the difference to my mind here is that the ML can use this for benefit of squaddies or for everyone, if he turns it loose it's game on without locking off non-squaddies.

    I'm definitely not in favor of Squad only missions (to come back exactly as they were) due to the inclusiveness referenced above. I am very interested in providing ways for mission leaders to better manage who is on their mission / accessibility. Key difference: Including non-Squaddies.


  5. 12 minutes ago, Randazzo said:

    Not saying this is the case with OP, but a derelict/unresponsive ML is precisely what the .takelead command is for.  I took lead from a nonresponsive ML during the WBS campaign - XOOM himself took a mission from me after I set up a bunch of nice waypoints for it but I think it's just because my mission was so awesome and he wanted the credit for it.  :D

    Randazzo knows how to setup a good mission, that's all I am saying. :P 


  6. Just now, Kilemall said:

    Missing Part 0- Voice Comms

    Everything else about conversion to sub/retention is made infinitely more difficult by lack of comms out of the box.

    That's on the list after the user interface is completed which is in progress. We decided to do this first because right now users are getting lost on-sight. 

    1 person likes this

  7. 20 minutes ago, enabore03 said:

    I am tired of players taking lead then deleting my FMS. I will often set up a dfms in a flanking position before an attack starts. I usually spawn a atg and wait for the enemy to come. Sometimes I go AFK while I do a few chores then check back once in a while. However, other players make the decision that they don't like where my fms is so they take lead then delete my FMS. Why pay to play a game where someone has the ability to wipe out my efforts because they don't like how I play. I already cancelled my basic sub over this issue. 

    I am quite certain there's a temporary period where you can type: .takelead , and recover control of your mission. The .takelead command is not often used, when it is I've seen it used with purpose (such as the mission leader going away from keyboard / being unresponsive). That sounds like abuse in your case unfortunately.

    I would encourage you to reconsider and try the .takelead command to get your mission back, and use the .report system in-game for who ever took your mission and shut it down. Our Game Moderation team will not tolerate the abuse of that command.

    Stick with us @enabore03. S! 


  8. 1 minute ago, Capco said:

    I see. 

    My only counterpoint would be that the consistent premium subscribers will continue to be consistent.  It seems from the feedback in this thread that the people who want a downgrade option are those who can only pay the premium level at certain points of the year.  It does not seem to be from people who feel they have to pay full price despite not playing every aspect of the game.  

    I think you'd bring in more money and wouldn't pose much of a risk to your bread and butter subscribers by avoiding an all-or-nothing approach once premium level has been reached.  I don't have any data to support that of course.  It's just a hunch.  If you have data that says you will lose premium subscribers to basic level subscriptions then I'm wrong.  

    My experience with the Free Play deal has told me that this is the likely probability. These new plans are specifically designed to encourage new subscriptions and reactivations as a priority.

    As a consumer, of course you want to get the best deal for what you want, I don't wrong anyone for thinking that way. But as a business, my job is to make sure I can continue to provide the services to the best of its ability. You're not losing out on services, as a premium user you actually have a lot more than even career based subs (like premium forums, full tilt access, HC privileges, etc). I think it's important to say that because the general feel of this thread is almost saying as if premium subscribers are kind of losing something, and that's fundamentally incorrect.

    We are in fact creating a greater value of what it means to be a premium guy - you are the top dogs, you got it all! And we appreciate the heck out of you guys  for being ultimately responsible for keeping the game going smoothly, that chip on your shoulder is for you to wear. S! 


  9. 23 minutes ago, Capco said:

    I think it has something to do with vehicle/unit access and how that is tied to in-game rank.  There's an issue here that pops up when trying to downgrade after having "unlocked" certain units via rank increases.  

    I think, anyway.  Otherwise the lack of downgrade option really doesn't make sense to me.  Could you clarify @XOOM?

    The lack of the downgrade option stems from the need to develop the base before we can risk losing premium subscribers. We're trying to get the new subscriber rate increased, so that we can build up our base subscribers more so, then open the doors for our premium guys. The Premium subscriber level (those actively running it) is the bread and butter of our operation. If we open this up now (allowing premium users to downgrade their accounts), without first building our base, we risk too much with only best guesses and no rock solid certainties.

    So here's the things currently on my plate...

    • Part 1: Get the new activations going up
      • No perpetual free play
      • No full access free trial
        • Focused infantry trial
          • Most new user support potential (everyone knows the infantry game)
          • Offers increased value / upsell to newer tiers
        • 30 day timeline
        • Promotion periods to try other access
      • Provide step-up ladder rates
    • Part 2: Increase returning activation rate
      • Provide access to new career subscriptions (not starter)
    • Part 3: Retain subscribers
      • Maintain stability of operations, reduce loss potential
      • If we open this door, without filling up 1&2, we are risking too greatly
    • Part 4: Focus on community development
      • Get Gazette operational
        • Automated rewards and recognition
        • Reconsider landing page / front door experience
      • Assist development of High Commands and Squads in post-1.36 conditions
        • HC needs to refocus its efforts into building community and conducting operations
        • Squads need to set goals
          • Routine squad nights
          • Recruitment / training of new members
            • Set new user attainment goals (ex. Expand our Squad from 5 to 10 in 30 days)
          • Reporting back to official WWIIOL Discord's and work between squads
          • Support High Command calls to action
          • Work with other Squads & HC for operations
        • CRS needs to support both of these initiatives
      • Energize positivity and interest through the community to succeed
        • Players should be more vocal about supporting the game
        • Player-Player corrective action to nay-sayers is more fruitful than us
        • Be accepting of new members joining the game
          • They're not all spies
          • They need your help
        • Formation and development of training program
          • Pfmosquito is leading this and needs extra hands
        • Upholding TOS / soft-removal of trolling or unproductive commentary
          • We've been very light on moderation, it's gotten out of hand, we are changing that
          • The WWIIOL forums and game should be a drama free, no bs type of atmosphere
          • We should be having productive discussions that lead to best outcomes
    • Part 5: Stabilize campaign operations
      • Map state may be moving too fast
      • Managing morale swings 
      • Creating an agreeable approach to balanced and fair spawn lists
      • Making essential production related decisions that stick to history and carefully evaluate business priorities
    • Part 6: Collection of OS & ISP data
      • 64-bit threat for Mac users is coming, evaluating the number of current Mac users
      • Coordinating with dev team to strategize threat management
      • ISP data collection assisting our networking / operations team to better plan services
    • Part 7: Increase Staffing / coverage
      • There are many things for us to do, and with summer here, more assistance is needed
      • CRS is capable of producing more with additional hands, and we intend to do that
      • The Roadmap is our general guideline outside of other things that pop-up

    That's probably more detail than what you asked for, but that's what strikes my mind as significantly important and the things I am actively working. 

    1 person likes this

  10. 2 hours ago, drkmouse said:

    I can  no longer afford the full monty do to outside game conderns.  I  refuse( yes i am being stuburn, but  for once have earned that rigth) to lose my 18+ year acount stats. and start over with a new acount.

    IF ever i can afford again  full sub, or i can convert my  acount to one i can afford( i never fly anyway) then i am in hiatus till then :( IT has been fun, And i have been honored to meet many great people. 

    I would also personally not be interested in restarting an account, that's a very natural position to take and I understand it fully. You've invested all of this time, energy, memories, relationships into this persona "Drkmouse."

    My primary duty is to make decisions that ensure not only the continuation of WWII Online and CRS, but increase the best odds possible for us to do better, grow, provide services, everything. Please understand that I am absolutely sympathetic to what ever challenges you may be experiencing and I hope financially things clear up for you. We are making the best decision for the game as a whole, after 7 years of experimenting and "giving." That has taken a toll on us and we have to shore things up at this stage and help reset the expectations for everyone about what our game service is.

    I don't doubt your interest or commitment to the game for a second Drkmouse, you've been here for a very long-time and I want to keep you, and as many of our community members together. That's why I have had to make these decisions and it's why we're in the initial phases of pressing through the understanding that we're serious about it and we have to be.

    Contact me by e-mail so we can expand on this a little bit further. You are a valued community member and your contributions are recognized by the team S!.

    1 person likes this

  11. 12 hours ago, Quincannon said:

    I understand. I wasn't criticizing. I just wouldn't want to see the game lose potential customers because all they want to do is fly.
    S!

    Nah didn't take it as criticizing, all good there :).

    1 person likes this

  12. How would we be able to keep the natives happy / at-bay by essentially removing their ability to counter-attack in a timely fashion (counter attacks are always time sensitive)? What are the unforeseen negative repercussions?

    1 person likes this

  13. 4 hours ago, nc0gnet0 said:

    I have never gotten alt-tab to work in game. 

    Mac user? Try command + tab.

    Otherwise, try alt+escape ? 

    Worst case if you're a windows guy, CTLR+ALT+DEL then you should be able to cancel it out / switch apps.


  14. 7 hours ago, Quincannon said:

    I am going to make one point. While I understand everything that XOOM and CRS are doing in moving back to an all sub service, I worry about the fact that the Free Trial period is slated to be an all infantry ONLY trial.

    When i first tried out the game, it was with a free trial. Honestly, I was not really very interested in Infantry play. I wanted to play Navy, since almost no other WWII games have it, and to fly. My first day, after the basic infantry/armor training, was spent learning how to fly. I crashed countless planes in the flight training sim, but it was fun, and an achievement when I was able to take off and land again.

    The next day I moved to the Campaign server.  I was still trying to get into the air in game, and crashed a few fighters until someone came along and offered to help. It wasn't easy because the training didn't really cover comms well; so I couldn't communicate very well. Anyway, over the nest couple of weeks, The 23rd, the squad that took me in, helped teach me about flying, about sailing, about armor, and about infantry. It was fun and wild. I subbed before 30 days was up.

    But I would likely never have done so if the Free Trial was limited to ground Infantry only. In my opinion, a Free trial should let players try everything out to see what they are good at. I remember meeting another new player at the time who was subbing solely because he had had an amazing experience with a Flying Squad.

    This game is fantastic, but every player likes to play differently. Yes, I understand completely that there is a need to go back to subs only. But I know that I would likely not have subbed if I hadn't been able to try out everything; and experienced the full range of what the game could do. If I had only played infantry, it would have been a much different Free Trial experience, and I don't know that I would have been so eager to subscribe if I had not been allowed to try Navy and Air out. Not everyone subs to play ground pounders.

    Just my two cents worth.

    A fair consideration for the exception (you). I thought about this for a bit of time, and I realized that the landscape of our old free trial is no longer the same as it was, primarily because we have a series of upgrade options available. We'll be doing promotions and stuff in a temporary format, routinely, to help bolster activity and events, but still maintain the value of this extra access. I hope that much provides a better understanding of why we decided to do this.

    New users joining the game will not know any different from what was before (unless they're veterans, or told by veterans). But I think we can all agree on one primary thing: Most new users do play infantry predominately and if they do not have a joystick... good luck with the vehicle game because it's pretty rough on the PvP side of things (Tanks, Guns, Destroyers, Fighters / Bombers, etc). Can it by done by mouse? Yes.. but is that the experience we want new people to have upfront? Probably not because we cannot effectively support those users in those moments, it's like throwing them into the fire without a hand.

    On that note, I'd like to call for and suggest the entire WWIIOL player base focuses on new users coming in and give them a hand. Everyone knows enough of the infantry game to get by and we should be pushing them towards helping the cause (subscribing) so that they can benefit and get more. But create a welcoming environment that embraces noobies, squads should be excited to build them out - not yell at them and call them spies... that's something we really need to hone in on and remove because it's a nasty side of our truly outstanding gaming community.


  15. 2 hours ago, heilmittel said:

    Well i disagree with many CRS decision in the past, but i kept coming back to check the forum & login to see if there are any motivation for me to resub.

    TBH 4.99 is not expensive, and I am not leaving as some sort of protest (There are huge protest weekly in Hong Kong, I am exhausted, i don't have interest to protest for non-RL matter).

    The reason why i am not going to pay for 4.99 or more monthly is becuz I am tz3 player, and the game pop of tz3 is extremely low.
    Most of the time there are no action, so i just logout. The time i truly spawn in and enjoy playing is less than 1 hour per month nowaday.

    So paying monthly fee is not an opinion for me as i cannot enjoy the game.

     

    Bye hillstorm & axis, love u guys!

    Roger that. S! And thank you for playing, we’ll see you when you’re ready to get back in the fight.

    1 person likes this

  16. 3 hours ago, enemytank said:

    Have f2p already been blocked?
    Unable to sign in..

    Tks all!!   very fun!!

    I hope to come back someday

    S!

     

    @enemytank Previous Premium subscribers, who are currently Free Play, have had Free Play access terminated. This isn't the qualification of a true free to play user, who is considered a non-premium user trying the game out.

    You can subscribe to one of our new career based subscriptions or premium plans at: https://account.wwiionline.com/login

    1 person likes this

  17. 9 hours ago, hillstorm said:

    Noooo ... :(  

    Been a pleasure playing with you, squaddie 

    I'd encourage you to take action, instead of saying goodbye, spend the necessary time with a squaddie to talk them through it. We are here because of our subscriber base and community. While this is disheartening to those who have played on Free Play for sometime, it is a necessary thing to create the best conditions of keeping WWII Online healthy.

    @Community: CRS needs your help to create understanding. Talk with your squaddies who may be discouraged by this, answer their questions OR send them to me so I can try. I can't make a big change like this alone, but it is an important one. I need you guys to trust my judgement and trust that CRS has tried to make this work (unsuccessfully) for 7 years! Couldn't ask for much more than that.


  18. 10 hours ago, heilmittel said:

    I was waiting for DLC that available to non steam account

    With the cancellation of DLC & f2p, it is time for me to say goodbye

    I see you are a previous Premium subscriber with multiple months of doing so. If you care about this game, you'll understand quickly that DLC's nor Free Play has resulted into the success of WWII Online. If you want to continue to play this game, please consider subscribing. Protesting is not the solution. We tried for 7 years, it was a failed experiment despite our best intentions, efforts and implementations to try and make it work. If you haven't listened to my audio address, consider listening to it (on my signature).

    WWII Online is a game service, it needs to be understood as such. It is not just a regular game where server responsibilities are offloaded onto players who have to pay third parties for space. I hope you understand Heilmittel, but you are not going to change the opinion or decision by what you are saying you're going to do - nor is anyone else. This is how it has to be so WWII Online can go on for another 18 years.

    Please stick with us. $4.99/mo starter is an extremely reasonable price, and we have new career subscriptions. We've made it so that any budget can help support the game without breaking the bank.

    2 people like this