I am also unable to log into the game since the new patch. The loading process stops at the "loggin" phase and says "network error, connection timed out." I can't even log into the game in offline mode, and don't say this isn't your software's fault. I have been playing for years and never had this problem until your new patch 19.5 Please help! I am paying a membership fee and can't play! I don't want to cancel, but i will if this problem continues. By the way, your connection detection program won't run for me either. What is the problem?