Authenticating error: notes from support ticket any ideas?
Hueyman added: Jul 02 02:11AM
Just an update.
I have updated my drivers
video, sound, motherboard, and Network card with all the latest drivers removed my router uninstalled my firewall and I still can't login. netcheck had the same test as before.
Will I ever be able to play again? =)
Thanks for your help
Hueyman added: Jul 01 11:59PM
Thanks for the refund. here is the test information from the checknet test.
Test 1: Auth Pri -OK- 47ms
Test 2: Main Pri -OK- 46ms
Test 3: Main Alt -OK- 47ms
Test 4: Main PingPri -OK- 47ms
Test 5: Main PingAlt -OK- 47ms
Test 6: Main Chat -OK- 47ms
Test 7: Event Pri -OK- 47ms
Test 8: Event Alt -OK- 47ms
Connection tests completed OK.
I was able to login the training server one time last night but not the live server.
CS6 added: Jul 01 01:16PM
Im sorry it is takeing so long to get this sorted out. Im sending you a link to a connection testing application. If you could run it and paste the information it gives you in a responce.
Also I can apply the $20.00 to your regular account so your not out any money.
Hueyman added: Jul 01 11:35AM
I purchased a new key made a new account (bama1). And I still canâ€™t log into the game, I canceled the new accountâ€¦ just cost me the $20.00 for the key.
I have not canceled my old account yet (hueyman , game name hueyman1). Are you going to be able to help? I would like to be able to play, but Iâ€™m not getting any support from you guys.
Please answer back and let me know whatâ€™s going on. I have check the forum and I see that there are other people with the same problemâ€¦
Hueyman added: Jul 01 12:22AM
I can't login...
You can close this ticker, I'm going to cancel my account.
Hueyman added: Jun 30 03:36AM
Am I the only one with this problem? I talked to a few guys that play and they are not having any problems.
I tried to log in several time in the past few hours and I get the same error. Is there any help for me ;( I hope so.
Network error 1 - login handshake time out
or something like that.
What can I do?
Hueyman added: Jun 29 11:16PM
I was able to log into the live game one time and play the game. but now I am not able to log back in.
This is about to get old.
Thanks for you help.
Hueyman added: Jun 29 09:47PM
I tryed to log into the training server and the same error. hangs on Authenticating and a timeout error.
I deleted the game and reinstalled 3 times withe no luck.
CS6 added: Jun 29 02:52PM
Could you please try logging onto the training server and see if the issue persists. We've made some changes to the host that we are hoping helps with these connection to host errors.
Hueyman added: Jun 29 02:01AM
I updated the netcheck log file.
Hueyman added: Jun 29 01:46AM
Application page has been updated.
Hueyman added: Jun 29 12:22AM
but now it hangs on Authenticating
Hueyman added: Jun 29 12:20AM
I deleted the old 1.19.0 and downloaded the 1.19.1 and it will not let me log into the game. before I deleted it I opened the game and playnet downloaded the patch and it would not install, so I removed it and redownloaded and reinstalled it. I deleted the both folders first.
CS6 added: Jun 28 12:30PM
We have a patch comming out today that should correct this. If you have a chance please try to login and see if the problem persists.