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freyx

SmartHeap crash

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I get this everytime I try to play. I have 3 gigs of ram, a 8600gt vcard, running win xp, and all of my drivers are updated. Does anyone have any ideas on a fix for this?

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One possible work around is to turn off your page file (aka virtual memory). If you don't know how to do that, tell us which OS you are using, and someone here can give you instructions.

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Ok I'll give that a try..using xp went into performance and advanced then turned off page file. Will that effect other programs?

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And it didn't work. I think the longest I've been able to stay in game is 10 min. Turning off the page file didn't do a thing. Lasted maybe 10 min. That may even be a stretch.

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Thanks for the tip. Ran the test 2x's and no errors found. Have ran memory tests before to double check and no issues. I can run any other game/program both online and offline without issue. Also, this crash only happens online. I have no issues offline.

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Post your dxdiag. Also make sure you have all the latest drivers for your video, sound, mobo, network card. Never disable your virtual memory.

Also, make sure that you have the latest SP for windows, SP3 for XP, SP1 for Vista.

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You got it. Figured y'all don't want/need the whole thing. If more info is needed from the dxdiag let me know and I'll post it.

------------------

System Information

------------------

Time of this report: 11/24/2008, 21:38:55

Machine name: DEREKSTOY

Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)

Language: English (Regional Setting: English)

System Manufacturer: System manufacturer

System Model: System Product Name

BIOS: Phoenix - AwardBIOS v6.00PG

Processor: AMD Athlon 64 X2 Dual Core Processor 4200+, MMX, 3DNow (2 CPUs), ~2.2GHz

Memory: 2560MB RAM

Page File: 539MB used, 5701MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 9.0c (4.09.0000.0904)

DX Setup Parameters: Not found

DxDiag Version: 5.03.2600.5512 32bit Unicode

------------

DxDiag Notes

------------

DirectX Files Tab: No problems found.

Display Tab 1: No problems found.

Sound Tab 1: The file ctaud2k.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.

Music Tab: No problems found.

Input Tab: No problems found.

Network Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (n/a)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (n/a)

DirectMusic: 0/5 (n/a)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

Display Devices

Card name: NVIDIA GeForce 8600 GT

Manufacturer: NVIDIA

Chip type: GeForce 8600 GT

DAC type: Integrated RAMDAC

Device Key: Enum\PCI\VEN_10DE&DEV_0401&SUBSYS_22861682&REV_A1

Display Memory: 512.0 MB

Current Mode: 1024 x 768 (32 bit) (70Hz)

Monitor: Plug and Play Monitor

Monitor Max Res: 1600,1200

Driver Name: nv4_disp.dll

Driver Version: 6.14.0011.7824 (English)

DDI Version: 9 (or higher)

Driver Attributes: Final Retail

Driver Date/Size: 10/7/2008 12:33:00, 6058112 bytes

WHQL Logo'd: Yes

WHQL Date Stamp: n/a

VDD: n/a

Mini VDD: nv4_mini.sys

Mini VDD Date: 10/7/2008 12:33:00, 6133856 bytes

Device Identifier: {D7B71E3E-4741-11CF-A26B-8D0200C2CB35}

Vendor ID: 0x10DE

Device ID: 0x0401

SubSys ID: 0x22861682

Revision ID: 0x00A1

Revision ID: 0x00A1

Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A

Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

Registry: OK

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

DDraw Test Result: Not run

D3D7 Test Result: Not run

D3D8 Test Result: Not run

D3D9 Test Result: Not run

Sound Devices

Description: SB Audigy 4 [A000]

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: PCI\VEN_1102&DEV_0008&SUBSYS_10211102&REV_00

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: ctaud2k.sys

Driver Version: 6.00.0001.1361 (English)

Driver Attributes: Final Retail

WHQL Logo'd: No

Date and Size: 7/7/2008 09:31:10, 532376 bytes

Other Files:

Driver Provider: Creative

HW Accel Level: Full

Cap Flags: 0xF5F

Min/Max Sample Rate: 4000, 192000

Static/Strm HW Mix Bufs: 64, 62

Static/Strm HW 3D Bufs: 64, 62

HW Memory: 0

Voice Management: Yes

EAX 2.0 Listen/Src: Yes, Yes

I3DL2 Listen/Src: No, No

Sensaura ZoomFX: No

Registry: OK

Sound Test Result: Not run

Sound Capture Devices

Description: SB Audigy 4 [A000]

Default Sound Capture: Yes

Default Voice Capture: Yes

Driver Name: ctaud2k.sys

Driver Version: 6.00.0001.1361 (English)

Driver Attributes: Final Retail

Date and Size: 7/7/2008 09:31:10, 532376 bytes

Cap Flags: 0x41

Format Flags: 0xFFF

-------------------

DirectInput Devices

-------------------

Device Name: Mouse

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Device Name: Keyboard

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Poll w/ Interrupt: No

Registry: OK

-----------

USB Devices

-----------

+ USB Root Hub

| Vendor/Product ID: 0x10DE, 0x005A

| Matching Device ID: usb\root_hub

| Service: usbhub

| Driver: usbhub.sys, 4/13/2008 11:45:38, 59520 bytes

----------------

Gameport Devices

----------------Devices

------------

+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard

| Matching Device ID: *pnp0303

| Service: i8042prt

| Driver: i8042prt.sys, 4/13/2008 12:18:00, 52480 bytes

| Driver: kbdclass.sys, 4/13/2008 11:39:48, 24576 bytes

|

+ Terminal Server Keyboard Driver

| Matching Device ID: root\rdp_kbd

| Upper Filters: kbdclass

| Service: TermDD

| Driver: termdd.sys, 4/13/2008 17:13:20, 40840 bytes

| Driver: kbdclass.sys, 4/13/2008 11:39:48, 24576 bytes

|

+ PS/2 Compatible Mouse

| Matching Device ID: *pnp0f13

| Service: i8042prt

| Driver: i8042prt.sys, 4/13/2008 12:18:00, 52480 bytes

| Driver: mouclass.sys, 4/13/2008 11:39:48, 23040 bytes

|

+ Terminal Server Mouse Driver

| Matching Device ID: root\rdp_mou

| Upper Filters: mouclass

| Service: TermDD

| Driver: termdd.sys, 4/13/2008 17:13:20, 40840 bytes

| Driver: mouclass.sys, 4/13/2008 11:39:48, 23040 bytes

----------------------------

DirectPlay Service Providers

----------------------------

DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)

DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)

DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)

DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)

Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)

IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)

Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)

Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)

DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run

DirectPlay Test Result: Not run

Registry: OK

-------------------

DirectPlay Adapters

-------------------

DirectPlay8 Serial Service Provider: COM1

DirectPlay8 TCP/IP Service Provider: Local Area Connection 2 - IPv4 -

-----------------------

DirectPlay Voice Codecs

-----------------------

Voxware VR12 1.4kbit/s

Voxware SC06 6.4kbit/s

Voxware SC03 3.2kbit/s

MS-PCM 64 kbit/s

MS-ADPCM 32.8 kbit/s

Microsoft GSM 6.10 13 kbit/s

TrueSpeech 8.6 kbit/s

-------------------------

DirectPlay Lobbyable Apps

------------------------

Drive: C:

Free Space: 40.2 GB

Total Space: 190.8 GB

File System: NTFS

Model: WDC WD20 00JS-22MHB0 SCSI Disk Device

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Long shot but go to your system tool under winxp start and hit system information.

Look at your IRQ ports and see if your Nat Card, Video Card, and sound Card are using the Same IRQ.

You don't want your video or sound card to share IRQ with with any thing else.

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1.29 loaded and installed. No luck. Still 10 minutes then crash. I'm about to give up. Can't seem to get this to work. No use paying for something that just won't work for me.

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try a full reinstall of ww2, move memory sticks around on motherboard or see if any new drivers are available.

keep pushing btns till it works

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OK one last thing to check is that you have all your drivers up to date for the mainboard, video card and Sound card

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I get this everytime I try to play. I have 3 gigs of ram' date=' a 8600gt vcard, running win xp, and all of my drivers are updated. Does anyone have any ideas on a fix for this?[/quote']

Freyx, does this happen as soon as you run up, or after a while ?.

Edit:

Im asking this as I seemed to get these periodically, but I have just cleaned my network up an awful lot. I have a slight suspicion there is a memory leak linked to bad comms, (please folks dont laugh). I was going to suggest this to CRS but I want to wait nd see if the changes I have made really do stop the appearence of the error.

My running out of memory can take a little while to happen tho,

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Happens after I log in and spawn in. After about 5 - 10 minutes after I spawn I get the error message.

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OK go to MS and download the latest version of DirectX 9 It could be that is the issue. Smartheap is a library that is part of DirectX and could be corrupted or has an issue.

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Ok...I give up. Thanks to everyone that's tried to help, but, I'm dropping the game. I can't see paying for something that just doesn't work for me. I had created a help ticket and I've gotten alot more support here than with the ticket. Love the game just doesn't work for me anymore.

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I'm with you. Haven't played in a year signed up for a month and i cant play because of smartheap. 5 minutes after starting any mission it crashes with smartheap .Desabled virual memory , same thing happened.

vista64

4g ram

nvidia 260

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Actually I think I solved the problem on my PC. I switched sound acceleration from hardware to software, played for an hour with no problems.

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Actually I think I solved the problem on my PC. I switched sound acceleration from hardware to software' date=' played for an hour with no problems.[/quote']

If you don't have a stand-alone sound card (such as a Sound Blaster), this is pretty much a requirement.

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