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hick

*MUST READ* Troubleshooting CTD (Crash to Desktop) issues

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If you are experiencing issues with sudden crashes to the desktop, please include the content of your WW2_Log file and system specs in your post. This will enable us to better assist you diagnosing the cause and will be necessary should you end up needing to submit a support ticket to CRS.

The file located in the Battleground Europe folder in the My Documents directory. Make sure to either copy the file or cut and paste the content here before trying to relaunch the game, as the file will be overwritten upon game launch.

To get your full system information including driver details use this method:

Using the Dxdiag system tool

1. Navigate to your Start button at the bottom of the left side on your screen

2. Use "run" or in Windows 7 -> write "dxdiag" -> Open the program

3. On the first screen you will see a green loading bar on the down-left side of the window. When it is fully loaded click the button right next to the loading bar labeled "Save all information..."

4. This will open a new window where you can save your DxDiag information as a .txt file. Save it anywhere you want on your computer and proceed to the next step

5. Open your saved .txt DxDiag file and copy all the information from these fields:

* System Information

* DxDiag Notes

* DirectX Debug Levels

* Display Devices

* Sound Devices

* Sound Capture Devices

* DirectInput Devices

The rest of the information is not neccessary unless asked for.

Create a new thread in the Community Support Forum with this information and we will try to help you.

Edited by Hick

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