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dajini

How long should a ticket take for a subscription issue?

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I'm having a subscription issue and I sent in my ticket on November 10. Today is the 15th and I haven't received a response and the ticket still shows up as "new" when I check its status. My current financial situation requires that I get this resolved as soon as possible. Is a nearly one week wait period normal? If it is, I honestly have no problem waiting a bit longer so long as the issue is resolved in the end, but I just wanted to check here to see if this was normal in the first place.

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