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dog3

Post System Reports here

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Many Mac users are not having any problems logging in. Since this problem is not common to ALL mac users, what are the differences in peep's systems that may be causing the problem.

I would suggest using this thread to post system profile info to see if we can find any configuration properties common to users unable to login.

Comments:

I am able to login without difficulty.

My startup disk is formatted 'Case-Sensitive Journaled HFS+'.

I also have a firewall setup on my edge router and I have a gazillion USB connections.

I am using a wired ethernet connection.

System Report Info:

From 'About this Mac'>'More Info...'>'System Report'>'Hardware'

Hardware Overview:
  Model Name:	Mac Pro  Model Identifier:	MacPro5,1  Processor Name:	Quad-Core Intel Xeon  Processor Speed:	2.8 GHz  Number of Processors:	1  Total Number of Cores:	4  L2 Cache (per Core):	256 KB  L3 Cache:	8 MB  Memory:	16 GB  Processor Interconnect Speed:	4.8 GT/s  Boot ROM Version:	MP51.007F.B03  SMC Version (system):	1.39f11  SMC Version (processor tray):	1.39f11  Serial Number (system):	H003336WEUE  Serial Number (processor tray):	J503102DCCZJA       Hardware UUID:	372E727F-9932-5585-BFF9-B27A0FC5A21A

My startup disk...

From 'About this Mac'>'More Info...'>'System Report'>'Hardware'>'Serial-ATA'>...

WDC WD1001FALS-41Y6A0:
  Capacity:	1 TB (1,000,204,886,016 bytes)  Model:	WDC WD1001FALS-41Y6A0                     Revision:	05.03D06  Serial Number:	     WD-WCATR2224918  Native Command Queuing:	Yes  Queue Depth:	32  Removable Media:	No  Detachable Drive:	No  BSD Name:	disk0  Rotational Rate:	7200  Medium Type:	Rotational  Bay Name:	Bay 1  Partition Map Type:	GPT (GUID Partition Table)  S.M.A.R.T. status:	Verified  Volumes:disk0s1:  Capacity:	209.7 MB (209,715,200 bytes)  BSD Name:	disk0s1  Content:	EFIBashful-1a:  Capacity:	97.48 GB (97,484,214,272 bytes)  Available:	41.47 GB (41,471,987,712 bytes)  Writable:	Yes  File System:	Case-Sensitive Journaled HFS+  BSD Name:	disk0s2  Mount Point:	/  Content:	Apple_HFSBashful-1b:  Capacity:	901.59 GB (901,592,473,600 bytes)  Available:	252.02 GB (252,020,670,464 bytes)  Writable:	Yes  File System:	Case-Sensitive Journaled HFS+  BSD Name:	disk0s4  Mount Point:	/Volumes/Bashful-1b  Content:	Apple_HFS

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Not able to connect since patch...

Model Name: iMac

Model Identifier: iMac11,2

Processor Name: Intel Core i3

Processor Speed: 3.2 GHz

Number Of Processors: 1

Total Number Of Cores: 2

L2 Cache (per core): 256 KB

L3 Cache: 4 MB

Memory: 14 GB

Processor Interconnect Speed: 5.86 GT/s

Boot ROM Version: IM112.0057.B00

SMC Version (system): 1.64f5

Serial Number (system): W811211HDB7

Hardware UUID: D9A4A207-B248-56E4-A4E1-21E101

Chipset Model: ATI Radeon HD 5670

Type: GPU

Bus: PCIe

PCIe Lane Width: x16

VRAM (Total): 512 MB

Vendor: ATI (0x1002)

Device ID: 0x68c0

Revision ID: 0x0000

ROM Revision: 113-B9850H-133

EFI Driver Version: 01.00.416

Displays:

iMac:

Resolution: 1920 x 1080

Pixel Depth: 32-Bit Color (ARGB8888)

Main Display: Yes

Mirror: Off

Online: Yes

Built-In: Yes

Connection Type: DisplayPort

Display Connector:

Status: No Display Connected

Cheers Montyuno

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Here's mine:

Hardware Overview:

Model Name: Mac Pro

Model Identifier: MacPro5,1

Processor Name: Quad-Core Intel Xeon

Processor Speed: 2.8 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 8 MB

Memory: 6 GB

Processor Interconnect Speed: 4.8 GT/s

Boot ROM Version: MP51.007F.B03

SMC Version (system): 1.39f11

SMC Version (processor tray): 1.39f11

Serial Number (system): E7141024EUE

Serial Number (processor tray): J512201FZCZJC

Hardware UUID: 7D8DEF4B-DDD4-5735-93D5-59DC03451C42

ATI Radeon HD 5770:

Chipset Model: ATI Radeon HD 5770

Type: GPU

Bus: PCIe

Slot: Slot-1

PCIe Lane Width: x16

VRAM (Total): 1024 MB

Vendor: ATI (0x1002)

Device ID: 0x68b8

Revision ID: 0x0000

ROM Revision: 113-C0160C-155

EFI Driver Version: 01.00.436

WDC WD1001FALS-41Y6A1:

Capacity: 1 TB (1,000,204,886,016 bytes)

Model: WDC WD1001FALS-41Y6A1

Revision: 05.03D06

Serial Number: WD-WCATR8189838

Native Command Queuing: Yes

Queue Depth: 32

Removable Media: No

Detachable Drive: No

BSD Name: disk0

Rotational Rate: 7200

Medium Type: Rotational

Bay Name: Bay 1

Partition Map Type: GPT (GUID Partition Table)

S.M.A.R.T. status: Verified

Volumes:

disk0s1:

Capacity: 209.7 MB (209,715,200 bytes)

BSD Name: disk0s1

Content: EFI

Macintosh HD:

Capacity: 999.35 GB (999,345,127,424 bytes)

Available: 810.07 GB (810,073,964,544 bytes)

Writable: Yes

File System: Journaled HFS+

BSD Name: disk0s2

Mount Point: /

Content: Apple_HFS

Recovery HD:

Capacity: 650 MB (650,002,432 bytes)

BSD Name: disk0s3

Content: Apple_Boot

Edited by jeeptj

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Well, since all macs worked just fine prior to Dec 15th patch; pretty clear that is the problem. Something network wise they changed in that patch. I still can't log in with out many repeated tries, sucks.

And the RT click still isn't fixed a month later?

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jeeptj...

Looks like you have a similar system to mine but I can login and you cannot... Let's see if we can find some differences. Maybe we can narrow down where da'rats need to be looking for this bug!

1) All the filesystems on my system are case-sensitive.

2) My ping-time to the game is ~32ms

Question: Are you using a 'case-sensitive' filesystem?

Question: What is your ping time to 'ww2ol.playnet.com'?

Oops, nevermind the first question, I see that you are using a case-insenstive filesystem, just as I suspected. This bug might be a simple string-matching problem.

Edited by Dog3
oops, missed the filesystem type...

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jeeptj,

if you have a spare drive available and haven't done so already, try placing the game on a 'case-sensitive' formatted volume and see if that helps.

just a thought...

BTW, I learned to drive in a Willys CJ...

Edited by Dog3

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Dog3, you might be on to something. My system is older but not too different from yours and jeeptj --- I seem to have a non-case sensitive filesystem. Doesn't exactly explain why it works sometimes -- I usually get in after 5-10 tries --- but if you always get in then maybe this is involved.

Hardware Overview:

Model Name: Mac Pro

Model Identifier: MacPro3,1

Processor Name: Quad-Core Intel Xeon

Processor Speed: 2.8 GHz

Number Of Processors: 2

Total Number Of Cores: 8

L2 Cache (per processor): 12 MB

Memory: 8 GB

Bus Speed: 1.6 GHz

Boot ROM Version: MP31.006C.B05

SMC Version (system): 1.25f4

Serial Number (system): G881637PXYL

Hardware UUID: 0F0D1B17-1F04-5595-BBFF-1ECBDBD25F1A

Intel ESB2 AHCI:

Vendor: Intel

Product: ESB2 AHCI

Link Speed: 3 Gigabit

Negotiated Link Speed: 3 Gigabit

Description: AHCI Version 1.10 Supported

ST3500630AS P:

Capacity: 500.11 GB (500,107,862,016 bytes)

Model: ST3500630AS P

Revision: 3.BTH

Serial Number: 9QG9CY5A

Native Command Queuing: Yes

Queue Depth: 32

Removable Media: No

Detachable Drive: No

BSD Name: disk0

Medium Type: Rotational

Bay Name: Bay 1

Partition Map Type: GPT (GUID Partition Table)

S.M.A.R.T. status: Verified

Volumes:

Capacity: 209.7 MB (209,715,200 bytes)

Writable: Yes

BSD Name: disk0s1

Mac Pro HD:

Capacity: 434.87 GB (434,865,438,720 bytes)

Available: 63.26 GB (63,257,321,472 bytes)

Writable: Yes

File System: Journaled HFS+

BSD Name: disk0s2

Mount Point: /

Untitled:

Capacity: 64.9 GB (64,897,417,216 bytes)

Available: 13.44 GB (13,439,193,088 bytes)

Writable: No

File System: NTFS

BSD Name: disk0s3

Mount Point: /Volumes/Untitled

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THIS SEEMS TO BE IT!!

Formatted one of my disk partitions to case-sensitive.

Fresh install of the game on it, launched 3 times without problem.

CRS better write dog3 a cheque...

So for those who are not sure how to do this, here's how:

1) download the full 1.34.6 installer from ftp://downloads1.wwiionline.com/

2) chose a partition on your harddisk you want to reformat, don't select the same one your system is on, if you have no partitions you need an external HD.

3) backup your files on that disk (copy them to another partition/disk)

4) Go to Applications/Utilities/DiskUtiliy and open it

5)Select the disk you want to reformat on the left side

6) select the 'Erase' tab on the right hand side, make sure the Format option reads 'Mac OS Extended (case-sensitive, Journaled).

Hit the erase button, be warned this will erase all data on the partition so double check you have backed up all data you want to retransfer back to it later.

7) Install ww2ol on the new partition and voila, you're set.

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Interesting but it might not be the case sensitive formatting. The erase of the disk might have deleted something that was contributing to (or causing) the problem.

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Interesting but it might not be the case sensitive formatting. The erase of the disk might have deleted something that was contributing to (or causing) the problem.

doubt that, I had never installed ww2ol on that partition and preferences files remain still on my system disk which is a different one.

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GJ, lucky13, thanks for the report.

I hope that others cannot report success on the workaround without erasing a volume that they haven't backed up!

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Seems that most people have case insensitive systems. What changed on the host to require case sensitive items?

Seems if this is the cause, would be pretty easy to find the offending part on the host.

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In addition to everything else this solution requires an added hard drive for most users?

For me, anyway, this is an unacceptable solution for a software patch problem... though I do appreciate that a subscriber paid enough attention with this to come up with SOMETHING.

With very limited contact about the problem and no word about crediting those of us stuck with this mess from CRS I'm feeling an unsub coming on :mad:

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Well yes, if you don't have space on another drive/partition to back up the drive you want to format don't go ahead.

Should be an easy fix for the rats I guess, should probably have been somewhat easy to find *cough*.

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Interesting.

My computer is just journaled...not "case sensitive" journaled and I can't log in.

While I have an external drive for back up...not sure I want to go through reformatting everything etc...blah blah.

As some have mentioned...you would thing CRS could change something on the host side to work around this....

Guess we will see.

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Here's a question.

Can you boot from a startup DVD/CD and then repartition with out erasing current volumes?

Or must you redo the whole drive?

A second question:

I have my back up on an external drive using Time Machine.

If I do erase and repartition using Disk Utility can I restore from that drive and will it matter that the restore was of a case insensitive volume?

questions, questions, questions :)

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Interesting.

My computer is just journaled...not "case sensitive" journaled and I can't log in.

While I have an external drive for back up...not sure I want to go through reformatting everything etc...blah blah.

Well it can be quite quick. The 'format' part (actually erase) takes a second.

The only thing that takes time is the copying of your files.

If however you got no partitions on your computers HD its best to wait for CRS to fix the installer.

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Well....reading the help files it says you can add partitions but back up first.

I had forgot I did that when I set up bootcamp...which does it for you.

So I might try doing this....mb...when I have sometime.

Otherwise I will just go with my windows 7 bootcamp set up, as this is working fine.

thanks for the response

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My advice is that unless it is really trivial for you to create a case-sensitive game launch partition or boot volume for your system, hold tight for a day or so --- if this turns out to be the problem it might be a very simple fix that CRS could implement quite quickly.

Thanks dog3, hope this is it.

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OK THE BUG IS BACK.

Tried this morning and 3 times it didnt find connection.

Really frustrating as yesterday for the first time since this appeared the game launched about 6 times without a problem.

No clue as to what it might be.

Only thing I've done to the partition was write and erase some files.

So maybe there's yet another thing we haven't discovered yet.

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OK THE BUG IS BACK.

Tried this morning and 3 times it didnt find connection.

Really frustrating as yesterday for the first time since this appeared the game launched about 6 times without a problem.

No clue as to what it might be.

Only thing I've done to the partition was write and erase some files.

So maybe there's yet another thing we haven't discovered yet.

Or maybe you got lucky those six times! You could rename yourself to lucky6. Or unlucky7. ;)

I get this bug and I have a Case Sensitive system. Sometimes it works straight away and other times it can be 4 or 5 times before I get on.

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@Dog3

As much as I'd like to, it's not responsiblility to reformat my hard drive to test whether or not to check to see if the situation, for the bugs that Playnet has created, will or will not go away.

The game was loading and running just fine on December 27 when I subscribed again to this game. That was a big mistake.

Now, will Playnet (CRS) afford us a credit for not being able to play this game remains to be seen. If their action or lack thereof, an affirmative or non response position, shows us, as current indicator to our multiple pleas for assistance to this non loading situation , I seriously doubt that any credit will be given to the players who are suffering from this coding error delivered to us by (CRS) Playnet.

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OK THE BUG IS BACK.

Tried this morning and 3 times it didnt find connection.

Really frustrating as yesterday for the first time since this appeared the game launched about 6 times without a problem.

No clue as to what it might be.

Only thing I've done to the partition was write and erase some files.

So maybe there's yet another thing we haven't discovered yet.

Oh, dear, confirmation bias strikes again... I still suspect a case-related misspelling of a resource name or url. I don't have a clue as to how da'rats are selecting amongst path alternatives but that's where I would look first. Unfortunately that doesn't help us, users.

Nevertheless, I have a system very similar to jeeptj's rig and I haven't had a problem while he cannot get in. This leads me to think it's a problem in the client and not the server. I suggest that people continue to offer their ideas about system configuration properties that might be relevant. There is a difference in our systems somewhere that is causing this. Maybe we can find something useful to narrow da'rat's search space.

Later today, I will try to force the problem on my machine.

gl

update: I have been trying to recreate this problem without success. I was finally able to place the game on 'case-insensitive' volume and was still able to connect without a noticeable delay or problem. I will keep trying as time permits. :(

Seems like lucky13 really was a bit too lucky.

Maybe it's a timing issue, I connect with a ping time of 40ms maybe my system doesn't try alternative paths...

Edited by Dog3
Update

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