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skyrox

Crash Info (with DxDiag .txt) - HELP

10 posts in this topic

Before I even start, I was not running TeamSpeak while playing the game (or attempting to) while this happens.

The game installed fine, and everything went smoothly as I chose my side, a running mission, and chose to be a Submachine Gunner. I clicked enter world and was brought to the random WWII info screen while it brought me into the game world. Then I was brought to my desktop, the game had crashed. I reinstalled the game and tried again. Same problem.

So I went to the Forums to look for help, and apparently this is a recurring issue. My DxDiag file is included, so if someone could help me out with this so I can start fighting, that would be great.

Thanks,

skyrox

DxDiag:

------------------

System Information

------------------

Time of this report: 7/5/2012, 17:10:45

Machine name: JOSH-ACER

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.120503-2030)

Language: English (Regional Setting: English)

System Manufacturer: Acer

System Model: Aspire 7750G

BIOS: InsydeH2O Version V1.17

Processor: Intel® Core i7-2630QM CPU @ 2.00GHz (8 CPUs), ~2.0GHz

Memory: 6144MB RAM

Available OS Memory: 5996MB RAM

Page File: 2306MB used, 9682MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7600.16385 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel® HD Graphics Family

Manufacturer: Intel Corporation

Chip type: Intel® HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_050F1025&REV_09

Display Memory: 1760 MB

Dedicated Memory: 128 MB

Shared Memory: 1632 MB

Current Mode: 1600 x 900 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: LGD0289

Native Mode: 1600 x 900(p) (60.080Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32

Driver File Version: 8.15.0010.2509 (English)

Driver Version: 8.15.10.2509

DDI Version: 10.1

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 8/31/2011 20:53:20, 8312320 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4256-11CF-587A-0525A9C2C535}

Vendor ID: 0x8086

Device ID: 0x0116

SubSys ID: 0x050F1025

Revision ID: 0x0009

Driver Strong Name: oem16.inf:IntelGfx.NTamd64.6.0:iSNBM0:8.15.10.2509:pci\ven_8086&dev_0116

Rank Of Driver: 00E62001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}:

-------------

Sound Devices

-------------

Description: Speakers (Realtek High Definition Audio)

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_1025050E&REV_1001

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: RTKVHD64.sys

Driver Version: 6.00.0001.6254 (English)

Driver Attributes: Final Retail

WHQL Logo'd: Yes

Date and Size: 11/26/2010 07:23:50, 2569704 bytes

Other Files:

Driver Provider: Realtek Semiconductor Corp.

HW Accel Level: Basic

Cap Flags: 0xF1F

Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX 2.0 Listen/Src: No, No

I3DL2 Listen/Src: No, No

Sensaura ZoomFX: No

---------------------

Sound Capture Devices

---------------------

Description: Microphone (Realtek High Definition Audio)

Default Sound Capture: Yes

Default Voice Capture: Yes

Driver Name: RTKVHD64.sys

Driver Version: 6.00.0001.6254 (English)

Driver Attributes: Final Retail

Date and Size: 11/26/2010 07:23:50, 2569704 bytes

Cap Flags: 0x1

Format Flags: 0xFFFFF

Description: Microphone (Screaming Bee Audio)

Default Sound Capture: No

Default Voice Capture: No

Driver Name: ScreamingBAudio64.sys

Driver Version: 1.01.0000.0000 (English)

Driver Attributes: Final Retail

Date and Size: 9/26/2006 23:17:48, 29984 bytes

Cap Flags: 0x1

Format Flags: 0xFFFFF

Description: Microphone (Screaming Bee Audio)

Default Sound Capture: No

Default Voice Capture: No

Driver Name: ScreamingBAudio64.sys

Driver Version: 1.01.0000.0000 (English)

Driver Attributes: Final Retail

Date and Size: 9/26/2006 23:17:48, 29984 bytes

Cap Flags: 0x1

Format Flags: 0xFFFFF

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Intel hd graphics are not supported

Does this laptop have another graphics card onboard

If so select that in the settings app for this game

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Intel hd graphics are not supported

Does this laptop have another graphics card onboard

If so select that in the settings app for this game

It does not have another graphics card, unfortunately.

What can I do to fix the problem, do I have to buy and install another graphics card?

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Most laptops don't support adding a video card. They either come with the nominal intel graphics or they have a ATI or NVIDIA chipset built in along side the Intel.

S!

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Check the all programs/crs/settings.exe

See if that card is listed there

Where would I find that?

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Click start button

All programs

Crs

Battlegroundveurope

Settings.exe

If its not available in there

Try rightclicking desktop and see if there is an option called switchable graphics

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Click start button

All programs

Crs

Battlegroundveurope

Settings.exe

If its not available in there

Try rightclicking desktop and see if there is an option called switchable graphics

There are neither.

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