Sign in to follow this  
Followers 0
lipton

WWII Online is not responding

8 posts in this topic

Still getting the milky screen of death with the pop up box that says "WWIIOnline is not responding" when loading the game.

Started a couple weeks ago, but would usually load after a couple tries. 

But, now... since the 2 day offline.... it's like that all the time. Can't log in. 

 

Edited by lipton

Share this post


Link to post
Share on other sites

The game is running and everyone is getting in ok ..... are  you using a wireless connection?

 

Share this post


Link to post
Share on other sites

No

Nothing on my end has changed.  Ya'll seem to be changing things on your end on a weekly basis lol

 

I was finally able to get in. It's hit & miss. Sometimes I have to log in 2 or 3 times before it sticks.

Edited by lipton

Share this post


Link to post
Share on other sites

Maybe your modem is not working correctly or something else.   We have had other players  report that there difficulty getting into the game has been something on there end even when they can get to other things on the internet.   The wires outside going from the line running down the street to your house maybe getting water in them and getting corroded.

 

If we did something to the game that was effecting players from getting in we would have a ton of support tickets but that has not happened .....

Have you looked at the log file in the Documents/battleground Europe folder  ?

Share this post


Link to post
Share on other sites

No. What would I need to look for?

 

I'm thinking about buying an aftermarket modem. I figure the one from SuddenLink is old and crappy.  But not sure what I'd do if it was my outside lines or how to even check for that lol

Share this post


Link to post
Share on other sites

To have you line checked call your ISP provider and tell them you are having trouble  and you want you connection form you house to there office checked and confirmed that it is good. 

 

As for a new modem you can check with them on what will work on there service.  3Com , Arres are good  ... Do you have cable or DSL?

 

Share this post


Link to post
Share on other sites

 

 

Suddenlink Internet services only support modems that are DOCSIS 3.0 or greater, and must have the required number of channels to support your chosen download speed. Using a DOCSIS 3.0 or greater modem will enhance the internet experience as older modems can affect download and upload speeds. If you wish to use your own modem, please be sure to purchase one that is DOCSIS 3.0 or greater. Qualified modems can be purchased either from Suddenlink or from local retail and electronic stores. If you prefer, you can also lease a modem from Suddenlink. The chart below can assist in selecting the appropriate modems but should be viewed as suggested examples.

 

Download Speed

Required Channels

Example Modem

50 Mbps - 100 Mbps

8 Channel Modem

ARRIS SB6141

NETGEAR CM400

Motorola MB7220

Linksys CM3008

101 Mbps - 500 Mbps

16 Channel Modem

ARRIS SB6183

NETGEAR CM500

Motorola MB7420

Linksys CM3016

501 Mbps - 1 GBPS

32 Channel Modem

ARRIS SB6190

NETGEAR CM700

Hitron CGNM-3552

N/A

 

 

Here is a list from Suddenlink on what they support on there system.    

Are you renting the modem from them or do you own it out right?

 

If you rent and it is old maybe they can come and install a new one that is better and test your connection at the same time.

 

 

Share this post


Link to post
Share on other sites
Sign in to follow this  
Followers 0

  • Recently Browsing   0 members

    No registered users viewing this page.