Jump to content
Welcome to the virtual battlefield, Guest!

World War II Online is a Massively Multiplayer Online First Person Shooter based in Western Europe between 1939 and 1943. Through land, sea, and air combat using a ultra-realistic game engine, combined with a strategic layer, in the largest game world ever created - We offer the best WWII simulation experience around.

XOOM

How can we get beyond pure negativity in the forums?

Recommended Posts

XOOM
1 hour ago, Sudden said:

Correct. The question posed by xoom has no answer. Normally you avoid toxic people and go on your merry way. Here, and in Walmart, you invite them in. The question should be,,, how do we at CRS do a better job handling toxic people. What is the correct response to unreasonable anger?

On a deeper level, what have we done to create these toxic people and how can we (CRS) put water on the fire instead of fuel?

These are some questions I am already asking, and they're the good ones. That said, communication is a two-way street. 

We really do understand that people need to vent, but the manner in which they vent, and the level of toxicity that you and some of the other are posting, really does matter. There are some certain lines that shouldn't be crossed. I get it, we're passionate, that is the primary source of fuel for why we have a bunch of folks at CRS doing what they do under extraordinary circumstances, and why many of you continue to support us.

But we're a team, and we need to give each other the benefit of the doubt that we all want to achieve a positive outcome for WWII Online. We're tied at the hip, we need to be on the same wave length and work together.

We're not going to meet everyone's expectations, we'll make some mistakes and correct them as best as we can (because we're human), but we'll always be as transparent as we can be and be honest. Our best interest is the betterment of everything here. We have a lot of expectations from you all because there's a lot of different demographics and styles of game play and supporting systems that go into all of this. That's okay, but we gotta be realistic with what we got. Do know our team at CRS is doing great things with big limitations.

Anyway feel like I'm about to beat the horse dead. I think these are important reminders though because it's easy to assume things have miraculously improved with staffing and resources. With the speed in which our team has been providing content and fixes, for that matter, the frequency, it'd be very easy to assume these things have improved dramatically. Unfortunately they have not but the team we DO we have is producing quite a bit of great stuff.

Not for my personal benefit, but for them, please do encourage the CRS folks we have when you can. They're top shelf. 

  • Like 1

Share this post


Link to post
Share on other sites
XOOM
5 hours ago, dre21 said:

...one thing I was really looking forward too and waiting for was the HE audit . Now that's just a puff in the air and it will stay the same .

This is not true Dre, not sure if my postings have come along this way. It seems I have been very foot in mouth about this whole topic and I'm going to start reeling back personally from discussing it because, although I've handled comms very well for many different subjects for quite some time, something went wrong here on this one, and the onus is on me.

Please attend the Rat Chat, @HATCH will provide a full comprehensive analysis on what we've done, why we've done it, where we're going, and why we're doing it.

I'll state for the record that I personally initiated and green lit the movement towards getting more to a ground truth realism as much as we can. When I talk about game limitations, I mean specifically any game can only allow us to do too much.

  • Like 2

Share this post


Link to post
Share on other sites
kareca

I do not accept hearing about realism while there is in the game selective bombs,
those that only kill enemies...


Where is realism?

FF ON already!

 

Stop with children's game!!!!

S!

  • Like 1

Share this post


Link to post
Share on other sites
Merlin51
57 minutes ago, kareca said:

FF ON already!

so when some noob plops a satchel on your stug cause he dont know what it does, or your commander gets taken out in some MG crossfire
or wayward bullets from some friendly pilot in the air, or your squads entire armor column gets wiped out due to an over eager new pilot seeing what he though was a column of enemy tanks, so ya know, he let eggs fly, or the infantry group you did not see but that you just took out with that 105mm HE
you lobbed at the enemy truck, etc etc.

Every TK will become a grief report, people will be afraid to even play for fear of killing some team mate that they did not even see.
and real griefers will probably come in droves, and the amount of babysitting needed would probably be monumental

Share this post


Link to post
Share on other sites
nugx

+1 to Merlin

There is 'realism' and there is 'game'...... there needs to be balance between 'realism' and 'game' so the game is fun to play.

Share this post


Link to post
Share on other sites
kareca
47 minutes ago, merlin51 said:

so when some noob plops a satchel on your stug cause he dont know what it does, or your commander gets taken out in some MG crossfire
or wayward bullets from some friendly pilot in the air, or your squads entire armor column gets wiped out due to an over eager new pilot seeing what he though was a column of enemy tanks, so ya know, he let eggs fly, or the infantry group you did not see but that you just took out with that 105mm HE
you lobbed at the enemy truck, etc etc.

Every TK will become a grief report, people will be afraid to even play for fear of killing some team mate that they did not even see.
and real griefers will probably come in droves, and the amount of babysitting needed would probably be monumental

So do not talk realism...

 

Realism:
first bombing,
then infantry and armor.
this is realism!

Do not throw a bomb in the AB, kill all the enemies and your friends capture bker
Ridiculous.

until Counter Strike has FF on..lol game for kids...

No pseudorealism!

S!

 

Edited by kareca

Share this post


Link to post
Share on other sites
ZEBBEEE

In my early days  I had once blown a building with someone inside that really was getting exhausting. Could have received a warning or a temporary ban, but God that felt good. :ice_cream:

Didn’t MLs’ pistols serve that purpose IRL?

Could still give negative rank points and put a mission chat message when it happens. And limit FF to mission members.

suggested it as intermission option, as it is an existing game command that ohm can activate within seconds (FF with negative rank points)

Share this post


Link to post
Share on other sites
Silky
2 minutes ago, Sudden said:

Friendly fire would not be fun at all.

Friendly fire would be great until a point, within the first 10 minutes, when the first exploit occurs

 

Then there'd be a great disturbance in the Barracks, as if millions of voices suddenly cried out in terror and were suddenly silenced. I fear something terrible will happen

th?id=OIP.fu7P4ppnSGqVlI7_sdujEQHaDM

  • Like 1

Share this post


Link to post
Share on other sites
dre21

*F F on* maybe for an intermission but that's about it. In game would be a terrible idea. 

 

Or maybe only Bombs as FF but again only as an intermission. 

Share this post


Link to post
Share on other sites
Sudden
2 hours ago, XOOM said:

the level of toxicity that you and some of the other are posting, really does matter.

 

 

You had me at "you" I was thinking of leaving anyway and I will as soon as I get back from Walmart where they listen to customer complaints and manage to keep them as customers.

  • Like 2

Share this post


Link to post
Share on other sites
Sudden

The wall of text is clearly needed here.

https://experiencematters.blog/2016/08/17/my-latest-9-recommendations-for-nps/

 

Quote
  1. The choice of metric is not as important as people think. We rarely see a company succeed or fail based on the specific metric that it choses. That doesn’t mean that you can chose a ridiculous metric, but most reasonable metrics provide the same potential for success (and failure). In general, NPS is a reasonable metric to chose, as our data shows that it often correlates to customer loyalty. As organizations mature, we try to get them to use metrics that are more closely aligned to their brand promises.
  2. Driving improvements is what’s critical. Instead of obsessing about the specific metric being used, companies need to obsess about the system they put in place to make changes based on what they learn from using the metric. Successful NPS programs systematically take action on insights they uncover. If the program is working well, then the company isn’t debating scores. Instead, they’re continuously making changes to create more promoters and eliminate detractors.
  3. Promoters & detractors need their individual attention. The most important thing you can do with NPS is to understanding what is driving NPS. It turns out that the things that create promoters are not just the opposite side of the issues that create detractors. So you need to separately identify changes to create promoters and decrease detractors. All too often, companies focus just on detractors. This helps to fix problems, but it does not identify opportunities to propel your organization. By focusing on what causes promoters, you will get the opportunity to engage the organization in uplifting discussions—instead of just beating the drum about what’s broken.
  4. Sampling patterns really, really matter. The approach for sampling often has a very significant impact on NPS results (and results from other metrics as well). If you have multiple segments of customers and they each have a different NPS profile (as many do), then your overall NPS can change wildly based on the mix of those customers that are included in the NPS calculation. In B2B, this may come from combining results from enterprise accounts with smaller clients, or mixing responses from executive decision makers and end users of your products. In B2C, the variance may come form mixing data between new customers and repeat customers.
  5. NPS is for relationships, not transactions. Asking people if they would recommend a company isn’t a good question to use after an interaction. If a customer is a detractor on an NPS survey deployed right after a call into the contact center, for instance, then it doesn’t necessarily mean that there was a problem with that interaction. The contact center might have done a great job on the call, but the customer may still dislike something else about the company. If the contact center interaction had been problematic, then the customer’s NPS score might be temporarily lowered and not reflective of the customer’s longer-term view of the company.
  6. NPS is for teams, not individuals. Since NPS asks about the likelihood to recommend a company, it actually reflects the actions of more than one person. So if you want to look for someone to hold responsible for NPS results, think about making it a shared metric across a large group, not an individual KPI. Many companies that fall in love with NPS, start applying it to every part of their business, trying to give everyone their own NPS. While it’s worthwhile to look for improvements across the business based on NPS, you run into problems when you try to create to many levels of NPS.
  7. Compensation can be a real problem. When an organization shares a common metric (like NPS) and its people collectively have some compensation tied to it, then it can help align everyone’s focus on customer experience. But if the compensation gets too significant, then people start focusing too much on the number—questioning its validity and strong-arming customers—instead of looking for ways to make improvements. Remember, the majority of your discussions should be about making improvements, not data.
  8. Target ranges make more sense than single numbers. NPS is an inherently jittery metric; there’s only a porous line keeping passives from becoming promoters or detractors. And the situation is magnified by the sampling issues described above. That’s why we see many customer insights group wasting a lot of time running around trying to explain small movements in their companies’ NPS, as executives overreact to small movements. Instead of setting NPS goals as a specific number, consider defining a range (similar to a process control chart). As a start, think about adopting a 3- to 5-point range. That way you only react to results outside of the range or multiple periods of increases or declines.
  9. There are four loops to close. When people talk about closed loop and NPS, they often mean contacting customers after they answer the NPS question. But that immediate response is just one what we call the four customer insight-driven action loops: Immediate response, corrective action, continuous improvement, and strategic change. Any NPS program should put in places processes to close all four loops.

 

Share this post


Link to post
Share on other sites
gt3076r

A lot of it is frustration, likely. For example, the game's population is in pretty bad shape; and Steam, in which so many had perhaps an unfair amount of faith as far as being a solution is concerned, didn't go so well. On top of that you have the obvious other issues like HC and the HE issue. This is a platform to let that frustration out for many.

Edited by gt3076r

Share this post


Link to post
Share on other sites
viper69

FF on equals an already niche game becoming an even more closed niche game. The game has a steep enough learning curve for new people coming in with all the seasoned vets ready to chew them up. Most of us even returning vets like myself learned the game along with everyone else when it was new. Look at the viewpoint of someone trying this game out for the first time. What is the hook to keep them here long enough to get them over the hump of frustration to fun. You turn friendly fire on, and that adds realism for sure but it also adds another layer of frustration.

Share this post


Link to post
Share on other sites
major0noob

make the game fun, stop nerfing and restricting the players for the sake of balance or philosophy

Share this post


Link to post
Share on other sites
XOOM
6 hours ago, Sudden said:

You had me at "you" I was thinking of leaving anyway and I will as soon as I get back from Walmart where they listen to customer complaints and manage to keep them as customers.

So one key word I forgot there was, "about." So, "the level of toxicity that you and others are talking about, really does matter." Which means everyone matters, and we need to help steer each other down the right road, and all the rest of my post entailed. I think my fast typing is working against me :D, sorry @Sudden

Share this post


Link to post
Share on other sites
nugx

Xoom, I support you guys (I bought the steam dlcs) because I love what you do and I also post suggestions because I want you to be the best, It is honestly frustrating seeing Rats fail at this when others have figured it out about 10 years ago.

Edited by nugx

Share this post


Link to post
Share on other sites
Capco
9 hours ago, Sudden said:

You had me at "you" I was thinking of leaving anyway and I will as soon as I get back from Walmart where they listen to customer complaints and manage to keep them as customers.

1 hour ago, XOOM said:

So one key word I forgot there was, "about." So, "the level of toxicity that you and others are talking about, really does matter." Which means everyone matters, and we need to help steer each other down the right road, and all the rest of my post entailed. I think my fast typing is working against me :D, sorry @Sudden

 

That was the first thing that popped out to me too.  Calling out Sudden for posting toxicity?  I mean he trolls his fair share (it's an OT thing...) but he's as solid of a community member as any other and when push comes to shove he's as serious about getting stuff done as anyone else.  

 

@Sudden I personally am very grateful for your continued subscription and your level of care and passion for our game.  I really do hope that Xoom just mistyped as he said (if you look at the original wording, it isn't even proper English so there was obviously something missing).  

  • Like 1

Share this post


Link to post
Share on other sites
XOOM
13 minutes ago, nugx said:

Xoom, I support you guys (I bought the steam dlcs) because I love what you do and I also post suggestions because I want you to be the best, It is honestly frustrating seeing Rats fail at this when others have figured it out about 10 years ago.

I appreciate your sentiment of support, truly. 

I like to think we’re getting better, and we’re not done growing and learning, keeping our ears open and close to the ground. S! 

  • Like 1

Share this post


Link to post
Share on other sites
pbveteran
On 9/12/2018 at 11:18 PM, lipton said:

Scotsman left?  ...   Hmmm.  

As I've stated before, the entire HE and ballistics performance realism thing was a bridge too far. It's wasted time on something that will only break other things and in the end will only pi$$ more people off when it doesn't work the way they want it too. 

Perfect example of why the forums are so negative, right there. The forums are negative because people are unhappy with the game. Duh! 

Sometimes, you guys put WAY too much thought into this. It's a game. One built in 2001. Quit trying to make it the ultimate simulator in the history of simulators. It's NEVER GOING TO HAPPEN. 

Here's an idea. Fix the sh*t that's broke. You have a great game. Stop trying to make it something it's not and just make it work for a change. 

And stop trying to moderate the forums. You're looking for unicorns and rainbows. That's never going to happen either.

You want some place for the new and un-tarnished to visit and keep a positive attitude? Fine, start a new section for them and moderate the hell out of it. We will never want to go in there with our crap. I won't be any fun.

We'll stay down here in the Wild West were the Mods can't pick favorites and hand out TOS's when they feel like it and NOT hand out TOS's when they like the guy... Yep.

Please don't EVEN try to deny it.  I've been here WAY too long and have witnessed the double standard MANY, MANY times.  Just leave these forums alone. Walk away. Start a new one for the faint at heart. 

You want to know how to "get beyond the negativity in the forums". Hahahahah. You can't. It's human nature.

+1 

Xoom don't try to moderate the forum or pursue a positive atmosphere here.. you actually doing a good job on the forum, you at least read what people are saying even if you disagree. As a dev you will always need to be above us don't sink as low as some posters, don't restrict us but maybe guide our discussion focus always on constructive cristism be respectful and honest.

The old Xoom would probably already perma-banned this account from the forums by not being positive ... 

Keep on this path and in the future remove every single perma-ban this game has.. show that this is a new dev team and that you want to work from a clean slate, try to do this with a new update and like a week all access for past subscribers, it would do wonders.

Only then will I acknowledge we have new rats ;)

 

 

Edited by pbveteran

Share this post


Link to post
Share on other sites
Sudden
8 hours ago, XOOM said:

So one key word I forgot there was, "about." So, "the level of toxicity that you and others are talking about, really does matter." Which means everyone matters, and we need to help steer each other down the right road, and all the rest of my post entailed. I think my fast typing is working against me :D, sorry @Sudden

Image result for the toxic avenger

There's only one way to save this game now. You must drop everything you are doing. Then you must, with lightning speed, move the whole map to the pacific. Heed my advice. Park Europe.

  • Like 1

Share this post


Link to post
Share on other sites
XOOM
4 hours ago, Sudden said:

Image result for the toxic avenger

There's only one way to save this game now. You must drop everything you are doing. Then you must, with lightning speed, move the whole map to the pacific. Heed my advice. Park Europe.

Don't get me all excited about the Corsair, I've certainly thought of this option.

Share this post


Link to post
Share on other sites
major0noob
On 9/11/2018 at 11:37 PM, XOOM said:

So that we can have a more positive atmosphere, where instead of constant fighting, belittling, and finger pointing exists, we can create a healthy atmosphere that is inviting for participation, which is productive and works to improve the game and community?

i quit playing and i'm sure most of you know why... made a fuss about it for 8 months

 

in that time, in the forums, i did try to be productive and address a problem. people refused to admit any issue despite simple data, even you refused to admit a issue

in steam, you refused to recognize >(X)h of gameplay reviews... justify your reasoning all you want, you still ignored them

 

there are lots of legitimate issues that are met by ignorance both from the community and from CRS themselves. like the friggen RAF's 10y+ issues, compared to the FB's that used to cancel all activity at the whim of 3 players

 

the RAF players and RATS refuse to address any issue.

we needed over 10 pages of unprecedented community unity just to get a simple x4 health fix. the problem was soo obvious too...

 

you CANNOT be productive without a problem solving attitude man, and ignoring problems only fosters toxicity.

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...