#5129 - CTD with default audio device

[Solono]

Repost since I'm leaning toward this being a bug rather than a problem on my end.

REPORT:

ONLINE:

When attempting to log into the Beta server, it will load up to "Login Complete" on splash screen then immediate CTD. Did reinstall, redownload, shut off all non-essential processes on my end to see if there was any possible conflict, result was same across multiple attempts. All attempts were done with administrative privileges and firewall exception.

OFFLINE:

When attempting to play offline, it will get up to "Initializing Sound" on the splash screen then immediate CTD. As with above, turned off all non-essential processes and reinstalled, result was same across multiple attempts. All attempts were done with administrative privileges.

Intel Core 2 Quad Q9550

ATI Radeon HD 4870

8 GB

Windows 7 x64

Core Dump:

Wed Dec 31 19:19:50 1969 network election of 2 addresses: 66.28.224.153:172ms. 209.144.109.153:140ms. Winner: 209.144.109.153Date and time: 2/15/2011 20:58:54Program compile time: Feb 15 2011 12:58:05File version: 1, 33, 0, 9GL Vendor: ATI Technologies Inc.Renderer: ATI Radeon HD 4800 Series        Access violation: Illegal read by 00789609 at 00000000OS-Version: 6.1.7600 () 0x100-0x1[00789609] (ww2): : 

Edited February 16, 2011 by Solono

[alexande]

I HAd this issue, then uninstalled with REVO uninstaller. This allows me to get rid of all the registry entries for the old BE test. Re installed, and got it to work.

[Solono]

Didn't work for me.

[Solono]

Did everything I could think of to pin this on an end user error and I have come up dry. Same error regardless of what I do or do not do, no question in my mind this is a bug.

[colonpal]

reinstall with antivirus disabled? run a scan disk on your gaming drive?

[Solono]

reinstall with antivirus disabled?

Would affect more than this install and have never had this problem except for this application.

run a scan disk on your gaming drive?

I do one better: Use SeaTools once a month, hard drive is operating correctly

[blaze194]

Got exactly the same problem as you, can't even load it up. Just has a CTD.

Windows 7 64bit

AMD Phenom II X2 500 Processor

ATI Radeon HD 5800

8 GB Ram

[GOPHUR]

Could be that the Xaudio2 stuff ins't being installed correctly. It is done as a silent install and may not be completing before you... Well hell I don't know.

Are you admin on the machine?

[blaze194]

Here is what my log says, the same with Solono it seems to be ATI graphics card problem is my guess, and yes I am machine admin -

Thu Jan 01 00:40:49 1970 network election of 2 addresses: 66.28.224.153:433ms. 209.144.109.153:429ms. Winner: 209.144.109.153

Date and time: 2/16/2011 15:28:03

Program compile time: Feb 15 2011 12:58:05

File version: 1, 33, 0, 9

GL Vendor: ATI Technologies Inc.

Renderer: ATI Radeon HD 5800 Series

Access violation: Illegal read by 00789609 at 00000000

OS-Version: 6.1.7600 () 0x300-0x1

[00789609] (ww2): :

[elegance]

Same here. Loading screen just flashes and CTD comes next.

Error Report:

Date and time: 2/16/2011 19:06:59

Program compile time: Feb 15 2011 12:58:05

File version: 1, 33, 0, 9

GL Vendor: ATI Technologies Inc.

Renderer: ATI Radeon HD 4800 Series

Access violation: Illegal read by 00789609 at 00000000

OS-Version: 6.1.7600 () 0x100-0x1

[00789609] (ww2): :

W7 64

Core i7 (nehalem)

6GB Ram

X-Fi audio (Xtreme gamer)

Radeon 4830

Edited February 16, 2011 by elegance

[elegance]

Found solution: In the settings choose something else then primary sound driver and you will get in.

[blaze194]

Found solution: In the settings choose something else then primary sound driver and you will get in.

I changed my sound option from primary to the one underneath and it seems to have got past the splash without a CTD. Neat!

Edited February 16, 2011 by blaze194

[Solono]

Manually selecting your primary sound device fixes this. This kind of bug makes me sad, GOPHUR, I am disappoint.

[alfaiden]

Found solution: In the settings choose something else then primary sound driver and you will get in.

Yes this worked for me finally as well.

[drkaarme]

Related note: On my machine changing audio device doesn't really do anything, what ever I put in settings it always uses windows default audio device which sucks donkey balls as i have to change default device every single time i want to play

[GOPHUR]

Me too Solo but there's basically no information here for me to try and replicate or fix.

I've tested 6 machines in house and none of them fail to load wiuth default audio device selected in settings.exe.

What's different with your setups?

Dunno.

Need sys specs.

[GOPHUR]

Specifically sound devices and settings.

[OLDZEKE]

I deleted my xml and loaded up with "primary sound device".

No probs. I got no idea either.

[OLDZEKE]

Mighta found it.

Realtec onboard audio.

Loaded the beta up on a old rig with realtec audio.

Would crash the game on loadup if game sound is set to primary device.

[GOPHUR]

I'm running realtek HD audio.

I imagine about 98% of players are running some form of onboard.

[Solono]

Specifically sound devices and settings.

SoundMax Onboard in a 5.1 configuration.

[OLDZEKE]

Well then I did'nt find it

This rig which has soundmax audio loads the game set to primary sound devise on both 64 and 32 bit OS'

The old xp rig with realtek audio will not load the game set to primary sound device.

[jatz]

Had the same problem with the same solution. Runnin with Realtek audio, ATI Radeon HD4850 graphics, and E8400 dual core. Common themes seem to be Realtek audio and ATI HD4800 or 5800 series.