My account unsubbed?

[delems]

I have a yearly account that was good through Jan 21 2020.

But now I can't play and am unsubbed?

 

[OHM]

Submit a support ticket please    http://support.wwiionline.com/

[delems]

I just updated my cc info; and now it charged all 3 accounts again ?

All 3 were up to date and should not be due yet.

 

[delems]

Wait, it looks like it gave me the extra time, - just charged me early.

Might be all ok now.

 

[drake1]

I payed twice last month now im inactive and it tells me im good though the 13th, sonna va...

 

[drake1]

pissing me off, im off work tommaro looking forward to fighting

 

[drake1]

did u get it to work delems?

 

 

 

[tater]

My account shows dead now, too. Was the paypal a 1 month only?

WTF.

Once again, it takes me to the subscription page. I came back on WBS, and was offered a monthly sub at the (monthly) cost of the annual premium. I could just pay the annual (the amount is not an issue), but that's not what I signed up for, and what WBS offered me is not shown as an option, the account management takes me to my sub with 12 mo easy pay.

This is super annoying.

I want to renew with the plan I agreed to, I should not need a support ticket to do this. The UI sucks, maybe if I click on my sub to pay, it will offer the monthly price I expect, or maybe it will bill me for a year---I have no way of knowing, so I will not hit that button.

I've now literally had to have a support ticket for every single time I have tried to pay.

Edited November 7, 2019 by tater

[OHM]

 

[delems]

Yes, my accounts all resubbed - but charged again.

However, they gave me more time, I just paid a bit early.

 

[nc0gnet0]

I can't get in says plan Id invalid. Was on month to month, always used paypal. Even when I added a debit card won't let me pay, even though I should be good until Nov 20 (last payment Oct 20. 

[XOOM]

I've just gone through an updated a ton of support tickets reactivating many accounts. 

We need players to get onto the new billing system, immediately.

I will be monitoring the support channel at http://support.wwiionline.com, that's where issues need to go if you want them resolved.

[flong139]

got cut 2 weeks off went thru new billing wont let me do my month to month only cleared me for 44.99 3 month bs xoom

good thing i got that wanted to play an i will but thats stinky like stankey

[XOOM]

9 minutes ago, flong139 said:

got cut 2 weeks off went thru new billing wont let me do my month to month only cleared me for 44.99 3 month bs xoom

good thing i got that wanted to play an i will but thats stinky like stankey

Fixed that, thanks for updating things. Please make sure next time to submit a support ticket, this is not the place as your information can get lost quickly in the forums.

 

32 minutes ago, nc0gnet0 said:

I can't get in says plan Id invalid. Was on month to month, always used paypal. Even when I added a debit card won't let me pay, even though I should be good until Nov 20 (last payment Oct 20. 

Thanks for submitting a support ticket. Should be workable now, let's communicate via your ticket.

=====================

SUBMIT TICKETS - DO NOT POST IN FORUMS FOR HELP! 

http://support.wwiionline.com

Thread intentionally locked as we pursue providing better service in the support page (link above).