v1.30.2: Game not launching with MS Office 2007 installed

[skally]

CRS you have a problem! I have uninstalled Microsoft Office 2007 and WW2 Online now works perfectly. There is obviously something that Microsoft office 2007 installs that this game doesn't like!

I think you need need to look at this because I don't think it is acceptable to have to sacrifice MS Office 2007 so you can play the game!

I really hope that you can find a solution.

[caber]

Post copied from Community Support to ensure that CRS is aware of the problem.

[megatron]

I have Office 2007 installed and can run the game.

[giggyboo]

It's running ok with me.

Plus at work I run the game with Office 2010 (TechNet release) and still no problems.

I wonder what the common denominator is?

[JOKER007]

See if your Microsoft Office 2007 version that is doing this has a AUTOMATED Update and Download application loading and hogging your internet as WWIIOL tries to launch.

JOKER007

[Memoi]

I've Office 2007 and run the beta without any problems.

[toro15]

me too all working perfect since last motnhs with ms2007

[rubbish]

Yozz was using an enterprise version I believe.

[GOPHUR]

Unable to replicate. Probably need more information but given what was provided I see no issue.

Anyone else having this issue?

[GOPHUR]

CRS you have a problem! I have uninstalled Microsoft Office 2007 and WW2 Online now works perfectly. There is obviously something that Microsoft office 2007 installs that this game doesn't like!

I think you need need to look at this because I don't think it is acceptable to have to sacrifice MS Office 2007 so you can play the game!

I really hope that you can find a solution.

Where are you clicking Play? What version of the game? What OS?

[skally]

Hi GOPHUR, thanks for looking at this. I do have a ticket number which should provide you with access to my system specs etc as I submitted a netcheck.txt when I raised this ticket. The number is 42754.

I must also tell you that I have just installed MS Office 2007 again and I'm once more presented with the issue!

I have disabled all startup entries relative to MS Office 2007 but this has not provided a solution. I can't remember if I have already explained but my version of MS Office 2007 is an Enterprise version, as to whether this makes any difference - I don't know?

I appreciate that a few extra days have been added to my account but it looks like that I am going to have to uninstall MS Office 2007 again so that I can play the game and until a solution can be found. Priorities eh!

Oh, I should add that I'm able to log in with my password and can get as far as clicking on 'Play' after selecting 'campaign open'.

Edited December 23, 2009 by yozz76

[Merc88]

no problems here with this issue....

Merc88

Merc87

Merc86

[skally]

A little update to let you know that I'm on the verge of solving this!

MS Office 2007 Enterprise version full install includes all of the following:

Access

Groove

InfoPath

OneNote

Outlook

Power Point

Publisher

Visio Viewer

Word

Shared Features

Office Tools

I have now decided to try a custom install leaving out the following as I either don't need or don't know what they are!:

Groove

InfoPath

OneNote

Outlook

Visio Viewer

Basically one or more of the above that I have chosen not to install is causing the conflict! I am now able to play the game with the remainder of the MS Office 2007 apps installed.

When I get the chance and through a process of elimination, I shall determine which app(s) causes the conflict and let you know.

[kc23]

No problems with MS2007 loaded while playing 1.31 here.

[skally]

Sorry Kc, this is an issue with 1.30.2

[GOPHUR]

A little update to let you know that I'm on the verge of solving this!

MS Office 2007 Enterprise version full install includes all of the following:

Access

Groove

InfoPath

OneNote

Outlook

Power Point

Publisher

Visio Viewer

Word

Shared Features

Office Tools

I have now decided to try a custom install leaving out the following as I either don't need or don't know what they are!:

Groove

InfoPath

OneNote

Outlook

Visio Viewer

Basically one or more of the above that I have chosen not to install is causing the conflict! I am now able to play the game with the remainder of the MS Office 2007 apps installed.

When I get the chance and through a process of elimination, I shall determine which app(s) causes the conflict and let you know.

I'd sure appreciate it.

We aren't seeing any issues but we're on lesser versions of Office and I don't think I haev access to that version atm.

[giggyboo]

A little update to let you know that I'm on the verge of solving this!

MS Office 2007 Enterprise version full install includes all of the following:

Access

Groove

InfoPath

OneNote

Outlook

Power Point

Publisher

Visio Viewer

Word

Shared Features

Office Tools

I have now decided to try a custom install leaving out the following as I either don't need or don't know what they are!:

Groove

InfoPath

OneNote

Outlook

Visio Viewer

Basically one or more of the above that I have chosen not to install is causing the conflict! I am now able to play the game with the remainder of the MS Office 2007 apps installed.

When I get the chance and through a process of elimination, I shall determine which app(s) causes the conflict and let you know.

MS Office 2007 Enterprise is not an edition that is in the mainstream. I can get a copy of it through my MS Technet subscription to try and install it. At least then you'll have another user and if I can reproduce your results, then we'll pass up what we find to CRS.

[GOPHUR]

MS Office 2007 Enterprise is not an edition that is in the mainstream. I can get a copy of it through my MS Technet subscription to try and install it. At least then you'll have another user and if I can reproduce your results' date=' then we'll pass up what we find to CRS.[/quote']

Thanks giggy, that would be helpful. We don't use a technet subscription any more.

[bloo]

Yozz's system info:

> Windows XP Pro

> Directory of H:\Program Files\CRS\Battleground Europe

Try installing to C:

> Processor: Intel® Core2 CPU 6400 @ 2.13GHz (2 CPUs)

> Memory: 3070MB RAM

> Card name: NVIDIA GeForce 8800 GT

> Display Memory: 512.0 MB

> Current Mode: 1440 x 900 (32 bit) (60Hz)

> Monitor: Plug and Play Monitor

> Monitor Max Res: 1600,1200

There's a mismatch between your current resolution of 1440 x 900 (WXGA: 16:10/8:5) and your monitor's of 1600 x 1200 (UXGA: 4:3). Please try 1600 x 1200 or other ratios that match your monitor: 1400 x 1050, 1280 x 960, etc.

http://en.wikipedia.org/wiki/File:Vector_Video_Standards2.svg

I doubt this is the issue but it couldn't hurt to eliminate a variable.

> Driver Version: 6.14.0011.9539 (English)

> Driver Date/Size: 10/28/2009 04:41:36, 6277760 bytes

> WHQL Logo'd: No

> WHQL Date Stamp: None

Try these more recent drivers that are also WHQL certified:

http://www.nvidia.com/object/winxp_195.62_whql.html

[skally]

Yozz's system info:

> Current Mode: 1440 x 900 (32 bit) (60Hz)

> Monitor: Plug and Play Monitor

> Monitor Max Res: 1600,1200

There's a mismatch between your current resolution of 1440 x 900 (WXGA: 16:10/8:5) and your monitor's of 1600 x 1200 (UXGA: 4:3). Please try 1600 x 1200 or other ratios that match your monitor: 1400 x 1050, 1280 x 960, etc.

http://en.wikipedia.org/wiki/File:Vector_Video_Standards2.svg

I doubt this is the issue but it couldn't hurt to eliminate a variable.

> Driver Version: 6.14.0011.9539 (English)

> Driver Date/Size: 10/28/2009 04:41:36, 6277760 bytes

> WHQL Logo'd: No

> WHQL Date Stamp: None

Try these more recent drivers that are also WHQL certified:

http://www.nvidia.com/object/winxp_195.62_whql.html

Hmm, very strange. Thanks for your effort to resolve this but I promise you that the max/native res for my monitor is 1440 x 900! The conflict is certainly with one of the MS Office 2007 Enterprise apps that I have now left out as I can now play the game fine. I'm suspecting Groove but that is just a hunch. As per my previous post, I'll try through a process of elimanation asap to determine and will let you know.

[onearmed]

I also had this problem with MS Office Enterprise 07. Feel free to contact me if you need infos or another tester

[bloo]

Yozz, did it fail for you offline too?

[skally]

Yozz' date=' did it fail for you offline too?[/quote']

No, it worked fine offline.

[GOPHUR]

Thanks Yozz. That would be a big help.